Can no longer 'Update outdated hosts'

Mike G, User (Posts: 21)

Oct 13, 2015 11:58:26 am EDT

Hi Conrad,
I've got an issue whereby I try to update a remote host via a clean MSI host installer and I get the following error:

***** Start of log *****
Data: 13/10/2015 16:45:07
Action: install/upgrade.
Checking files of the RUT Host.
Host files not found!
No idea why it no longer works. our other licensed user has no problem updating any remote host. Currently on viewer trying to push out a MSI.


I don't see some popup windows on host and often can't copy and paste from viewer to host

Mike G, User (Posts: 21)

May 15, 2015 7:28:27 am EDT

Hi Conrad,
Just to add another data point, clipboard copy of straight text (url links, usernames, passwords, etc) seems to have gotten less reliable in 6.2.x ->. Previously, you could reliably expect a copy of short, plain text at either end would automatically appear at the other end without using the menu Get/Set actions. Now I almost always have to use the Get/Set menu action.

Unrelated but another issue: Please promote the 'Ctrl-Alt-Del' menu item back to the main bar as it was in 5.x. It is one of the most used functions and it's a bit silly to have to now dive into a menu to get at it.


Agent with UN-checked IPv6 by default

Mike G, User (Posts: 21)

Mar 05, 2015 8:25:03 am EST

Conrad Sallian wrote:

...And that's why we have an online configurator in our plans. This will allow us to sign the output file with our digital signature.

No ETA for that , unfortunately.

Oh yes, faster please! This is our biggest non-technical issue with RUT. Trying to explain to a customer that the host or agent we are trying to get them to install is safe (in the face of more and more 'warning' prompts) is tedious and sometimes challenging.

Could you not embed the digital signature into the RUT licence key?

Upgrade 5.x to 6.x questions
version 6 upgrade

Mike G, User (Posts: 21)

Dec 22, 2014 6:29:25 am EST

Hi Conrad,
We are going to be upgrading our hosts from to the latest 6.x and have some questions. We have obtained a version 6 licence key (Helpdesk) from our v5.x key as per your email. We will be creating our own v6.x MSI installer and Agent (with embedded generated Meta Key) and are planning on running our own GMS (current hosts all using your GMS).


-If we upgrade our 2 viewer installations to version 6, can we still connect to all our existing v5 hosts while they have not been upgraded yet? Do we have to upgrade only 1 viewer and migrate the hosts to v6?

-Are there any issues migrating v5 to v6 hosts AND changing to our own GMS? Can we do this all at once or better in stages?

All of our host sites are remote to us. We usually do have the ability to make a direct connection via IP (port forwarding on routers) but would prefer to use the existing Internet-ID based connections to perform the upgrade (too many).

So is the basic plan for us to:

-Bring up our new local GMS
-Install v6 viewers to replace existing v5 viewers
-Build our new MSI installer and Agent (that points to our GMS)
-Upgrade hosts via v6 viewer

Thanks for your continued help!

RemoteUtilities hosted GMS servers down?

Mike G, User (Posts: 21)

Aug 12, 2014 6:56:51 am EDT

Not able to connect to any host via your GMS. Test from 2 different locations in the UK. Down since 1000 GMT 12 August 2014...Any explanation ETA for fix?

Viewer to host running a viewer

Mike G, User (Posts: 21)

Apr 14, 2014 7:54:08 am EDT

We ran into an issue trying to use a W2K8 server as a 'bridgehead' to install RUT hosts onto PC's in a network. All running

Windows 7 PC Viewer to W2K8 host. Host running portable viewer connecting to Windows 8 host PC on servers LAN to push out installation. When we tried to use this config we found that the keyboard Caps would not work (try for F, shows f, etc) Caps working on Windows 8 host when direct connect from Windows 7 viewer (bypassing W2k8 host). Caps also worked when using RDP from W2K8 server while using RUT to server.

[resolved] Aero Peek not working W2K8R2 / W7

Mike G, User (Posts: 21)

Apr 12, 2014 1:56:43 pm EDT

Rut connection to Server 2008 R2 and Windows 7. If you have 2 explorer windows open and minimized and the host is configured to group taskbar items, the 'Aero Peek' function that allows you to pick/restore a minimized window by selecting the preview never appears in viewer. Same also for applications pinned to the taskbar, you never see the right click menu. You can still 'activate' the window by clicking above the taskbar where the preview window should be. Is this a know issue?

EDIT: Never mind. Enabled 'Capture Alpha Blending Windows' and they show up as expected.
Edited:Mike G - Apr 13, 2014 12:00:00 pm EDT (found solution)

Installation via RDP problems

Mike G, User (Posts: 21)

Apr 05, 2014 5:00:55 am EDT

Anton Kalugin wrote:
This is a known issue and we will try to fix it. But let me ask, why do you want to use Internet-ID if you have the opportunity to use direct connection?

Main reason: Security.

We find servers having port 3389 exposed through a router get hammered frequently. Customer sees the logs (and failed login attempts) and freaks out/gets worried. While your default port is not a common attack vector like RDP, it is safer to have just 25/443 open.

And why do you need to automatically generate ID if you can do it manually?

We use the custom MSI feature to email the Intenet ID back to our server as your product does not currently have any means to use a common address book. So to allow our support techs to get a copy to add to their address books. We use this same MSI that has our own pre-configured password and settings.

Installation via RDP problems

Mike G, User (Posts: 21)

Apr 03, 2014 4:30:28 pm EDT

We have been experiencing some issues installing RUT hosts within a RDP session. It seems the install never completes an no message box and email are sent while connected via RDP. The service is installed but no internet ID is created. No change after host reboot. We can manually create an internet ID in settings, log out via RDP, use the manually created internet ID to connect via RUT but the first connect shows the message box and email are then sent. The internet ID sent via email is different than the one manually created and is no longer valid.

Is this expected? Any way to change this behavior?


Host 'keep alive' frequency?

Mike G, User (Posts: 21)

Apr 03, 2014 4:18:43 pm EDT

Ping tests are consistent between the couple of customers I've tried and my location. They/we are all getting between 110-120ms ping. It looks like the location is in Canada. Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers? We are wary of hosting our own. While we would enjoy the speed increase, I assume your setup would be more resilient with multiple servers, etc.

If we were to change our customers to our own GMS, can we do this remotely?