Shinichi Satake's community posts

Remote Utilities showing not online

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 7:06:51 am EST

Support level: Starter

Noted. Thank you for your reply and continuous support.

Remote Utilities showing not online

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 5:36:37 am EST

Support level: Starter

FYI only, we recently installed "LAC Falcon" into most of PCs and servers as our Japan HQ requests.
I'm not sure whether this is related to the issue that we can't view the RU Hosts. (But it was almost no problem last week.)
LAC Falcon: https://www.lac.co.jp/english/service/operation/lacfalcon.html
Thank you.

Remote Utilities showing not online

Shinichi Satake, User (Posts: 7)

Jan 18, 2021 5:14:43 am EST

Support level: Starter

Just for your information; all PC were showed as Offline, but, when I tried to login a targeted PC, it prompted the password and actually I could login it. Then the attempted PC remains Online.
Once I closed the Viewer UI and reopened, all PC were showed as Offline again.
Thank you.