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Local address book not auto-saving connections

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Dave Moran, User (Posts: 9)

Jul 21, 2020 2:20:03 am EDT

Support level: Free or trial
From a Windows 7 Pro SP1 controlling laptop running RU 6.10.10.0, when I manually enter connections into an address book on my laptop, they are not auto-saving. If I close and relaunch Viewer they have disappeared.

Dunno whether it is related or not, but on my laptop the 30-day trial period expired without my having entered the registered License key. I have subsequently entered the License key which I “can see” okay but the manually entered connections are not sticking.

Cheers - Dave

Polina Krasnoborceva, Support (Posts: 1011)

Jul 21, 2020 5:51:09 pm EDT

Hello Dave,

Thank you for your message.

Could you please clarify if you mean that after you add the connection entry to your address book and exit the Viewer, the connection is gone when you reopen the Viewer? If this is the case, the issue might be caused by the Viewer configuration file or address book file being somehow corrupted (perhaps, by some antivirus software activity).

Could you please, try performing the following steps and see if the issue persists:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action.
4. Run the Viewer and register it with your license key again.

In case if resetting the Viewer options did not help and the issue persists, please try the following:
1. Export your current general address book as described in this guide and save it somewhere on your computer.
In addition, you can also copy the address book backup folder C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\ and save it to your disk.
2. Completely uninstall the Viewer as described in this full uninstallation tutorial. This will remove all the damaged configuration/address book files.
3. Re-install the Viewer from scratch and register it with your license key.
4. Restore your address book by importing the file you've previously saved on step 1 as described in this guide.
5. Try adding a new connection entry to the address book and see if it's present in the address book next time you open the Viewer.

Please let me know if the issue persists.

Dave Moran, User (Posts: 9)

Jul 22, 2020 12:22:08 am EDT

Support level: Free or trial
Polina K - in my book YOU are a bloody star!!

Not only is the quality of the advice and assistance you provide always of the highest order, but your responsiveness in replying to new post goes 'beyond and above'. I don't know how you make the time to do what you do, but I sure do know that the extent of appreciation felt by users such as me is simply HUGE!!

Option 1 of what you suggested as a fix for me worked a treat.
Where you asked,

Could you please clarify if you mean that after you add the connection entry to your address book and exit the Viewer, the connection is gone when you reopen the Viewer?

the answer was 'Yes'.

Again, thanks heaps for your brilliant service and advice.

Soooo appreciatively - Dave

Polina Krasnoborceva, Support (Posts: 1011)

Jul 22, 2020 2:03:00 pm EDT

Hello Dave,

Thank you for your kind words!

I'm glad to hear we were able to help and the issue is resolved.

Please feel free to post another message if you have more questions. We're happy to assist!

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