Dave Moran's community posts

Hi,

Having perhaps prematurely upgraded Viewer to 7.0.0.1, what is the process (uninstall/re-install) to follow to roll back to 6.10.10.0 please? On W7 do I uninstall Viewer as per existing guidelines and then after a restart re-run the viewer6.10.exe, copy in the version 6 License Key and away we go, or wot?

Cheers - Dave

Polina K - in my book YOU are a bloody star!!

Not only is the quality of the advice and assistance you provide always of the highest order, but your responsiveness in replying to new post goes 'beyond and above'. I don't know how you make the time to do what you do, but I sure do know that the extent of appreciation felt by users such as me is simply HUGE!!

Option 1 of what you suggested as a fix for me worked a treat.
Where you asked,

Could you please clarify if you mean that after you add the connection entry to your address book and exit the Viewer, the connection is gone when you reopen the Viewer?

the answer was 'Yes'.

Again, thanks heaps for your brilliant service and advice.

Soooo appreciatively - Dave

THAT's fixed it! Many thanks Polina.

Cheers - Dave

From a Windows 7 Pro SP1 controlling laptop running RU 6.10.10.0, when I manually enter connections into an address book on my laptop, they are not auto-saving. If I close and relaunch Viewer they have disappeared.

Dunno whether it is related or not, but on my laptop the 30-day trial period expired without my having entered the registered License key. I have subsequently entered the License key which I “can see” okay but the manually entered connections are not sticking.

Cheers - Dave

From a Windows 7 Pro SP1 controlling PC running RU 6.10.10.0, there are five separate computers in my RU world.

It used to be that when I double clicked on any one of the four other ‘connections’ that I subsequently got a “Loading remote screen…” message with a black screen, before the last open screen on the target PC would appear. All good!

But now when I double click on any one of these ‘connections’ from my “HO Beast” Viewer I am subsequently only getting the target PC’s Task Manager window launching.

I have no idea what I’ve done to have this happen, and of course therefore do not know what I need to do to return things to the way that they were previously operating, as outlined above?

Any suggestions please?

Cheers - Dave

Hi Leo,

Many thanks for taking the time to respond with your posting. I do appreciate your thoughtfulness.

As it happens you guessed right – I have already set up both viewer and host on each of the 4 PCs involved in my world and all is working fine for me so far.
I do follow/understand your suggestion on what you do and note your warning about the possibility of leaving the Viewer open on more than one PC. Good point.

Again – thanks for sharing!

Got it. Thank you for that Polina. All good!

Cheers.

Oopps – more clarification required please. Here’s an elaboration.

I have now downloaded and installed RU Viewer on my Home office PC. From my HO PC I wish to be able to access (one at a time) Remote 1, Remote 2 and Remote 3 with no-one being at the remote PCs at the time –ie. unattended access. In reading some of the documentation it’s telling me that I need to install the Host component on each of them and then generate an Internet ID on each.

But wait, there’s more! When I am physically on site at say Remote 1, I wish to be able to access my HO PC, and/or also be able to access so-called Remote 2 (from Remote 1). That is to say, in RU-speak, each of the 4 PCs will at times be used as both an ‘admin PC’ and/or a ‘target computer’.

If all I need is the Viewer on each of my four respective PCs, then I haven’t yet found how with Viewer one can generate a given PC’s Internet ID?

Many thanks for the clarification Conrad - much appreciated!

I'm basically looking at unattended access hook-ups only, so just the Viewer module will suffice on each PC. Cool.
Now it's a case of seeing how I go with the 'test drives'.

Cheers.

Hi,
I am a lone ranger with a Home office PC (Win7) and three remote PCs, namely Remote 1 (Win10), Remote 2 (Win7) & Remote 3 (Win7).
With a Free version of RU, will I be able to work from multiple Viewer workstations – one at a time?
And for each workstation, do I therefore need to have both Viewer and Host installed on each one?

With thanks in advance.