Hello Giovanni,
Thank you for your message.
Of course, you can use the Callback connection feature in case if you don't want to use the Internet-ID connection with our public or your self-hosted RU Server - in this case, you'll be using the
Direct connection method which is also faster than Internet-ID. However, please note that in order to use the Callback connection, the
Viewer must be accessible by its external IP address. When using the callback connection type, the Host machine offers remote access to the Viewer, and the Viewer only needs to accept such an invitation. For more information on setting up the Callback connection please follow
this tutorial.
Or do callback connections require that the host firewall forward their callback port?
No, when using the Callback connection you're not required to set up the port forwarding. You only need to enable the Callback connection in the Host's settings and specify the Viewer's machine external IP address and the port set in the Viewer for callback connection.
I could always resend the agents or just update the configs in them.
Please note that it's also possible to enable the Callback connection in your custom Agent during the configuration process, on
Step 4 - Settings update.
I can be connected this way, but after about 10 minutes or so, the viewer screen will freeze up and I'll get a disconnection notice.
This issue might occur if there are some intermittent disconnections between Viewer and RU Server. In case if you keep using the RU Server and the issue keeps occurring please try referring to
this Internet-ID connection troubleshooting guide.
Hope that helps.
