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drag and drop not working Host PC to Viewer PC

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Terry Frost, User (Posts: 1)

Mar 13, 2020 7:05:28 am EDT

Hi - I am trialling RU before deployment (to SME). I can drag and drop easily from (my) Viewer PC to (my colleague's) Host PC. However, I cannot drag and drop at all from Host to Viewer.

My Viewer PC is running Windows 10 Pro. My colleague's Host PC is Windows 7 Pro. (I know, I know - it will be replaced soon!) I have installed V6.10 both Host and Viewer (the installed versions of both, not the agent).

I have searched the Support Centre thoroughly but cant find anyone else having this issue. Can someone help please?

Pauline, Support (Posts: 2528)

Mar 13, 2020 10:37:51 am EDT

Hello Terry,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue - the Drag and Drop feature works well both ways: from a local Viewer machine to a remote Host, and vise versa.

Could you please clarify if you're connecting to the remote Host machine using Direct connection or Internet-ID connection? Depending on a connection, a slight delay might be needed for the Drag and Drop to work, especially if Internet-ID connection is used. Please try waiting for a couple more seconds before dropping the file on the remote screen.

In addition, please try updating Remote Utilities to the most recent 6.12 Beta 1 version and see if it helps to resolve the issue. 6.12 Beta 1 version is available for the download on this page.

Please let me know if the issue persists.

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