Hi - I am trialling RU before deployment (to SME). I can drag and drop easily from (my) Viewer PC to (my colleague's) Host PC. However, I cannot drag and drop at all from Host to Viewer.
My Viewer PC is running Windows 10 Pro. My colleague's Host PC is Windows 7 Pro. (I know, I know - it will be replaced soon!) I have installed V6.10 both Host and Viewer (the installed versions of both, not the agent).
I have searched the Support Centre thoroughly but cant find anyone else having this issue. Can someone help please?
Unfortunately, we couldn't reproduce the issue - the Drag and Drop feature works well both ways: from a local Viewer machine to a remote Host, and vise versa.
Could you please clarify if you're connecting to the remote Host machine using Direct connection or Internet-ID connection? Depending on a connection, a slight delay might be needed for the Drag and Drop to work, especially if Internet-ID connection is used. Please try waiting for a couple more seconds before dropping the file on the remote screen.
In addition, please try updating Remote Utilities to the most recent 6.12 Beta 1 version and see if it helps to resolve the issue. 6.12 Beta 1 version is available for the download on this page.
Please note that Viewer for Mac/Linux is currently in beta testing, so some of the features or functionality might be limited. Unfortunately, file transfer functionality is not supported for Viewer for Mac/Linux yet. You can find the whole list of currently available features on this page. Sorry for the inconvenience.