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Slow remote screen performance

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Konrád Lőrinczi, User (Posts: 4)

Feb 22, 2020 8:27:50 am EST

Support level: Free or trial
Remote screen performance is slow with Host v6.10.

I have  [censored] installed, and monitors use the [censored] v1.2 driver.

Might this be the reason?
How can I install the monitor driver of Remote Utilities?

In Host Settings/Driver/Monitor Driver I see both Install, Uninstall grayed out.

Might this cause the slow remote screen performance?
How to fix this?

Conrad Sallian, Administrator (Posts: 2556)

Feb 24, 2020 5:15:04 am EST

Hello Konrád ,

Thank you for your message.

Remote screen performance is slow with Host v6.10.

Please, check out this knowledge base article, it can help resolve the issue https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

In Host Settings/Driver/Monitor Driver I see both Install, Uninstall grayed out.

This means the monitor driver isn't installed.

Might this cause the slow remote screen performance?

The monitor driver has nothing to do with performance. In fact this driver is only used for one feature -blank remote screen. If you don't use that feature, you don't have to install the monitor driver.

Hope that helps.

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Michael Leary, User (Posts: 2)

May 13, 2020 4:08:26 pm EDT

Support level: Free or trial
I am starting with Free as you suggested. The Unique ID logon is too slow and I want to set up Port Fwd 5650 as you state. I added one of several laptops on the remote LAN in the router to one computer so far and in its control panel firewall but it will not connect. Slow with Unique ID and no connect with port fwd. Whats the problem. Do I need to purchase to get performance?

Polina Krasnoborceva, Support (Posts: 961)

May 13, 2020 5:43:12 pm EDT

Hello Michael,

Thank you for your message.

The Free license does not have any limitations on connection speed/performance except for the 10 endpoints that can be added to your address book. For more information please refer to this license comparison page, the Free license section.

As for the slow performance issue, please note that when using the Internet-ID connection method the overall speed and performance is only as good as the slowest network segment between Viewer and Host.
Please make sure that the destination local IP address and port are specified correctly. Unfortunately, we cannot assist you in setting up a port forwarding rule. Please try referring to this page and this page for more information on how to set up port forwarding.

In addition, here's a slow remote connection speed/performance troubleshooting guide that might provide some helpful information.

Hope that helps.

Michael Leary, User (Posts: 2)

May 13, 2020 5:46:55 pm EDT

Support level: Free or trial
This info does not help and you did not answer the question. Remote slow using your ID. Granted. I have set up port fwd on router to LAN Laptop and Firewall on that machine also set for TCP port and it will not work. SHOULD I PURCHASE TO GET BETTER SUPPORT?

Polina Krasnoborceva, Support (Posts: 961)

May 14, 2020 5:50:38 pm EDT

Hello Michael,

Sorry for the late reply.

SHOULD I PURCHASE TO GET BETTER SUPPORT?

No, you do not have to purchase a license as all our users are eligible for support. The only thing that is different for different support levels is the average response time and eligibility for a remote session. For more information, you may refer to our Support Policy.

This info does not help and you did not answer the question. Remote slow using your ID. Granted. I have set up port fwd on router to LAN Laptop and Firewall on that machine also set for TCP port and it will not work.

I understand your frustration and apologize for the inconvenience. However, please note that, according to our Support Policy, we cannot assist you with setting up a port-forwarding rule on your router.

Could you please try changing the Host's inbound port (this can be done in the Host Settings, on the Network tab) and set up the port forwarding rule for this port to see if the connection works this way?
When changing the port on the Host side, please also remember to update the port in the corresponding connection properties on the Viewer side.

Also, here's a related KB troubleshooting guide that, perhaps, might provide a useful solution.

In addition, please send the Host logs and Viewer logs for examination. Here's how you can locate the Host logs and the Viewer logs. You can send them to support@remoteutilities.com.

Looking forward to your reply.

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