Sorry for the late reply.
SHOULD I PURCHASE TO GET BETTER SUPPORT?
No, you do not have to purchase a license as all our users are eligible for support. The only thing that is different for different support levels is the average response time and eligibility for a remote session. For more information, you may refer to our Support Policy
This info does not help and you did not answer the question. Remote slow using your ID. Granted. I have set up port fwd on router to LAN Laptop and Firewall on that machine also set for TCP port and it will not work.
I understand your frustration and apologize for the inconvenience. However, please note that, according to our Support Policy, we cannot assist you with setting up a port-forwarding rule on your router.
Could you please try changing the Host's inbound port (this can be done in the Host Settings, on the Network
tab) and set up the port forwarding rule for this port to see if the connection works this way?
When changing the port on the Host side, please also remember to update the port in the corresponding connection properties
on the Viewer side.
Also, here's a related KB troubleshooting guide
that, perhaps, might provide a useful solution.
In addition, please send the Host logs and Viewer logs for examination. Here's how you can locate the Host logs
and the Viewer logs
. You can send them to email@example.com
Looking forward to your reply.