Conrad Sallian's community posts

Hi David,

Thank you for your message.

At times the host stops running and i cannot connect with the remote computer.

When you say that the Host stops running do you mean that the Host service freezes/fails on the remote computer? Or just that the Host shows offline in your address book in Viewer? The latter can be caused by network connectivity issues , not necessarily by the Host itself being unresponsive.

If it's the former then we should find the reason why the Host service fails because this is abnormal behavior. I.e. we should fix the root cause.

Hi Samuel,

We can schedule a remote session then to help you resolve this issue since it is hard to tell without actually seeing what's going on.

Will you be available for a session? Please, create a ticket so that we can schedule a session time and receive access credentials from you. Please, do not share access credentials publicly on the forum.

Hello Jose,

Thank you for your message.

You should change the Auto to Single Password if you want to override the default program sequence:



See also this discussion.

Hello Scott,

Thank you for your message.

You should reset your Viewer configuration file:

1. Fully exit the Viewer (File -> Exit).  
2. Open C:\Users\<username>\AppData\Roaming\Remote Utilities Files\ folder. Note that the AppData folder may be hidden by default in which case you'll need to enable "Hidden files and folders" in Windows Explorer settings.  
3. In the folder above locate the file config_4.xml and delete it.  
4. Run the Viewer and re-register it with your license key.

Also, see if you still have your address book backups in that folder. This will let you restore your address book as described here.

Hope that helps.

Hello Andy,

Are you running the latest beta on both ends? I.e. beta 4.

AsianEggrollM wrote:

Thank you for your reply. I will try that. Do you know when the beta will be pushed to a stable release?

We are going to release the stable version within a month from now.

Hello,

Thank you for your message.

When attempting connection do you select the Full Control and View connection mode or RDP mode?

Please, note that the RDP mode just runs the native Microsoft RDP client for you. In order to change the login settings for that mode you can use the RDP tab in connection properties:

Hello,

Thank you for your message.

Please, try the solutions on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hello Brian,

Thank you for your message.

We can only recommend that you try the latest beta version (Viewer, Host and Server) and see if it fixes the issue. There have been a lot of improvements in this beta including fixes to connectivity issues on RU Server etc, see release notes.

You can download the beta from here https://www.remoteutilities.com/download/beta.php

Hello Victor,

If multiple authentication methods are enabled on the remote Host (e.g. Single password, AND RU Security etc.) the program still uses one of them during a connection. Which one depends on your settings on the Viewer side -> Connection properties -> Authentication tab.



If Auto is set the Viewer uses the first available authentication method according to this order:

Custom Server Security (CSS)
Windows Security
Remote Utilities Security
Single password

As you can see, since you have enabled RU Security and Single password and have your auth method set to Auto, Viewer will always force RU Security when you authenticate.

To override this behavior for specific Hosts you just need to select the desired authentication method in the drop down list and Viewer will always use that. In your example just select Single password to override the automatic sequence check.

Hope that helps.