Conrad Sallian's community posts

Hello Tural,

Thank you for your post.

You are trying to use the blank remote screen feature, correct? Did you enable the option of installing the monitor driver during Host installation?

Hello Kim,

Thank you for your message.

An easier way would be to use the Portable Viewer as described here.

P.S. Note that we only recommend using this "sharing via Dropbox" scenario if you are the only user. In a multi-user environment the only proper way to go would be to use automatic sync through the server.

Hello Carlos,

Actually, the "minimize to tray" option in Viewer options also works for closing. If you enable that option and click X (close) in the main Viewer window the Viewer will minimize to tray.

Hi Carlos,

Thank you for the report.

And what about other keys? Did they work?

Hello Carlos,

Adding a separate "auditing" mode/functionality is in our plans. Unfortunately, no specific ETA yet.

Hi Katherine,

Apart from sending via email there is another way to "harvest" the Internet-IDs. But this method requires using of the self-hosted server (which is free).  See the "Sync server role" section on the page.

Hope that helps.

Thanks, Carlos. You can also try enabling the "Use legacy capture mode" option and see if it helps. It's in the Host options:

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?