MaxBlitzer, User (Posts: 68)
Aug 21, 2018 5:18:38 am EDT
I haven't found I could trust or use the online/offline/unknown status as accurate. I have always had older servers appear under Online but never be connectable anymore (less of or not much of an issue after 6.6). Out of 4 online hosts, 3 have 'Last IP' and 'Version', the 4th didn't. I connect to the 4th, it fails on first try but successful after 5 second retry. Not sure how it determines its online but not getting Last IP and Version, I'd expect that to be part of your handshake or keepalives or whatever you're using.Conrad wrote:
The feedback is on the connection icon/icons in the address book. If connection isn't possible, the icons will be in offline state.However, I'm trying to remotely help someone over the phone, she says she disabled both and still same result, "double clicking or selecting Full Control doesn't connect to server or give any errors or popups".
So before trying to connect, or perhaps describing after unsuccessfully double clicking (the text is written after she tried, so I think this is the state AFTER her attempt), the direct connection shows unknown and the Internet-ID connection showed Online.I do see the 'Direct Server' and 'Fallback Server' as you describe. However, Fallback has a red check mark and says online, Direct has green check mark and says unknown.
I'll try and clarify if she was always seeing "unable to connect" pop up like I do for an Offline host for real, or if she could see the address book connection change from Online to Offline/Unknown or what. She is not a technical person and so some details could be (read: likely) mistaken.Tried to take full control of each, it says `logging on` `then the offline/unknown error comes up.
MaxBlitzer, User (Posts: 68)
Aug 20, 2018 3:26:52 pm EDT
MaxBlitzer, User (Posts: 68)
Jul 06, 2018 4:49:08 am EDT
Thanks, that would be very useful for places with more than one machine and I'll look at setting that up in once place. But not so much when target computers are at different locations.Conrad wrote:
Hello Max,Perhaps, cascade connection may qualify as such a feature.Yeah, I don't think you understand what I mean, because businesses would definitely prefer to run traffic between their hosts directly and not through another server unless they had to. We'll just agree to disagree on that. Perhaps if I was unclear, all I really meant is that connections be made using direct connection, but without the user having to configure anything, it is handled automatically by the server. But I do believe you answered my question by not having any plans to implement such a feature. Fair enough.
Thanks.
MaxBlitzer, User (Posts: 68)
Jul 06, 2018 3:54:40 am EDT
Yeah, I don't think you understand what I mean, because businesses would definitely prefer to run traffic between their hosts directly and not through another server unless they had to. We'll just agree to disagree on that. Perhaps if I was unclear, all I really meant is that connections be made using direct connection, but without the user having to configure anything, it is handled automatically by the server. But I do believe you answered my question by not having any plans to implement such a feature. Fair enough.If you mean peer-to-peer connectivity though, I am sorry but this is not the way to go for us. It might work for free and personal tools, but since we also sell to businesses they won't be happy to use a P2P application due to security concerns that such applications can bring.
Yeah, I failed to make my point clear again, unfortunately. You could have the single greatest server in the world, but it means very little if the Internet pipe leading to it has problems (like throwing a party when the roads are washed out and the guests can't arrive). The data I showed you indicated it wasn't your server, but the pipe leading to your server. And I further pointed out that all your server metrics about how lightly loaded and how fast your server is is not going to show this problem. I can only anecdotally report that I have found repeated, very high latency problems. You did make a point of saying you have a world class data center, which may be true. But that doesn't change the fact that the Internet regularly has congestion and routing problems and this is a real world problem.A ping fr om your location to our server doesn't say anything about the quality of the server itself. Our servers can sustain far more load than now and are located in one of the largest datacenters in Canada.
I understand that. But that just means it'll still be relayed through my connection instead of directly between users. So it will help a lot, but not avoid the problem. It shifts the server maintenance and cost to me (which isn't unfair, you're making a free product). I have endless linux servers both locally and in closer datacenters and if you had a server that ran on linux, I'd be all over that. But you've also stated that isn't a priority. For the low amount of usage per month, I can't say I'll be doing that. The time alone on maintenance of the server would be more than amount used.We recommend that you use a self-hosted server or even direct connection wh ere possible.
MaxBlitzer, User (Posts: 68)
Jul 05, 2018 5:17:14 am EDT
MaxBlitzer, User (Posts: 68)
Apr 18, 2018 7:44:26 pm EDT
MaxBlitzer, User (Posts: 68)
May 19, 2017 6:06:49 am EDT
Michael Rex, User (Posts: 68)
May 19, 2017 4:59:00 am EDT
Michael Rex, User (Posts: 68)
May 19, 2017 2:55:32 am EDT
Michael Rex, User (Posts: 68)
Sep 23, 2016 4:50:41 am EDT
Hmm, looks like my bad. I just re-downloaded the full .zip package and couldn't reproduce the issue. Basically, what I saw before was that I unblocked the .zip (through the file's Properties), but still got the Windows pop up that the file may not be safe for the individual .msi's. My conclusion is that when I thought I unblocked the .zip prior to unzipping the msi's, it didn't actually.Conrad wrote:
Could you please elaborate more on this issue, what unblocking do you mean? By the way, you can also download files separately from the same page (Viewer, Host etc.).Also, you should "unblock" (windows protection) the msi files before you zip them up. It should only be necessary for the downloader to unblock the .zip, and not have to do it for the individual files as well.