MaxBlitzer, User (Posts: 68)
Apr 17, 2019 1:34:16 am EDT
Yea, right next to the download links.snk-nick wrote:
Are there any release notes for these new versions?
MaxBlitzer, User (Posts: 68)
Apr 16, 2019 6:34:50 pm EDT
Hoping this helps with the constant pop ups for clients when Viewer is open.Polina Krasnoborceva wrote:
Hello,
Thank you for your message.
We just released a new version of Remote Utilities where we implemented some fixes to our servers. Please, try updating Host, Viewer and RU Server to the most recent version (2.10.8.0 for Host and Viewer and 2.7.8.0 for RU Server) and see if this resolves the issue. You can download it on this page: https://www.remoteutilities.com/download/
When you update Remote Utilities, please make sure that Viewer and Host/Agent are the same versions. Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working.
Hope that helps.
MaxBlitzer, User (Posts: 68)
Apr 05, 2019 6:04:34 am EDT
Michael,Michael Jenkins wrote:
I did the upgrade to 6.10.5.0 and have seen no change in the behavior. There certainly seem to be enough people having this issue that it isn't a fluke. There must be some systemic problem going on.Polina Krasnoborceva wrote:
Hello Michael,
Thank you for your message.
I recommend that you upd ate to the latest version of Remote Utilities and then see if the issue persists.
The latest version is 6.10.5.0 and it's available for download here .
If the issue persists even after you updated the program, feel free to send us the log files for examination. Here is how to locate the logs: https://www.remoteutilities.com/support/docs/logging/
Hope that helps.
-Michael
MaxBlitzer, User (Posts: 68)
Mar 26, 2019 5:23:04 am EDT
Hey Rob,Rob Barrett wrote:
In the image I provided, I am trying to right click on something in the system tray but I am NOT able to
MaxBlitzer, User (Posts: 68)
Mar 25, 2019 5:50:09 am EDT
MaxBlitzer, User (Posts: 68)
Oct 24, 2018 3:56:04 pm EDT
Was the Microsoft response an automated one (I'm sure) or possibly a human? Could you ask them about what impact an EV signed certificate does on AV scans? Because I don't see that as an automatic whitelist for AV vendors, just an additional safety check that the .exe you have is from the people you expected it from before executing it (ie, from Microsoft, not Micros0ft). If it was an automatic whitelist, then the cost to mass malware infections would be very cheap. Legit developers signed certs get stolen all the time and we find out days, weeks or months later something malicious got slipped in without someone knowing. An AV vendor that trusted a file on EV alone would be swiss cheese and not something people would really want to install.Conrad wrote:
Hello Max,
Just as I was writing this answer Microsoft informed us that they removed the detection and that one should update their definition files.
I perfectly understand what you say and agree completely. Unfortunately, there is little we can do because the antivirus software industry is in dismal state. How else can we characterize them if they cannot even distinguish a digitally signed file from an unsigned trojan-loaded one?
Just think about it - a file signed with an EV Code Signing Certificate coming from a legit developer gets detected as a trojan :) Well, of course not all a/v software is that bad though, but some are.
And there is this VirusTotal, which is another sad story. For almost three years we have been trying to convince them that not all antivirus software are created equal and that they should take a closer look at the quality of the a/v engines they use. Yet, they keep presenting their scan results alphabetically and in red type (even the relatively benign detections). So the never-responding-to-false-positive-requests Chinese antivirus by the name "AntiyAVL" (without VirusTotal you wouldn't even know that it exists) always gets at the top of the list with their bold red warning that Remote Utilities is unsafe :)
MaxBlitzer, User (Posts: 68)
Oct 24, 2018 2:55:26 pm EDT
MaxBlitzer, User (Posts: 68)
Oct 23, 2018 10:06:44 pm EDT
MaxBlitzer, User (Posts: 68)
Aug 21, 2018 7:10:08 pm EDT
MaxBlitzer, User (Posts: 68)
Aug 21, 2018 1:58:01 pm EDT