Polina Krasnoborceva wrote:
Thank you for your message.
This is the Viewer ID. The Active tab in the admin console shows Viewers and Hosts that are currently using this server for a remote session. Please refer to this article for more information.
The ID had letters and numbers starting with V. The ID shown didn't match any of my numerical ID's so I had a big wtf moment.
Unfortunately, we couldn't reproduce the issue. However, we plan to release a newer version of Remote Utilities later today. Please try updating Host, Viewer and RU Server once the updated version is out and see if the problem persists.
So it was appearing under Active when it wasn't working and it's no longer appearing when it really is working. That's just backwards
Please let us know if you have more questions.
Yea, so the viewer entry appeared but nothing for the host. Can you change the display so that its clear which viewer is connected to which host (one row) instead of two different entries?
Anyway, today upgraded a host from 188.8.131.52 to 184.108.40.206 (seemed to work on 2nd attempt at simple update). Configured Internet ID to use my server. I check the server's Idle tab, and it shows up as my 8th host without me needing to manually refresh.
I'm currently remotely connected into the host and the Active tab is empty. No viewer, no host. Try refreshing, no change, still shows no connections.