Community

IOS 8 Crash

Tim De Gone, User (Posts: 3)

Oct 06, 2015 3:46:45 pm EDT

I downloaded the app from the app store and it crashes on opening. It also does not show up on the list of apps to reset any settings. It is an IPhone 5 on IOS 8.4.1. Any Idea why it is crashing?

Conrad Sallian, Support (Posts: 3033)

Oct 06, 2015 7:02:40 pm EDT

Tim,

This was a bug in the compiler that we use for the mobile app. Now they released a hotfix and hence we can also update our app and wait till Apple approves it.

Sorry for any inconvenience. Ever since Apple released their 9.x update it has been a never ending update process and not just about our app

Tim De Gone, User (Posts: 3)

Oct 07, 2015 7:53:51 am EDT

Support level: Free or trial

If I remember correctly, it can take up to a week for the upgrades to be approved. But I am sure with IOS 9.0 problems it may be taking longer?

Conrad Sallian, Support (Posts: 3033)

Oct 07, 2015 4:41:04 pm EDT

Hello Tim,

The last time it took them about 4 maybe 5 days to approve. Now we see that there is yet another iOS update (9.0.2) and we will be testing the program against that update also once we release the current app update. And it's all over again, if Apple decides once again to release another update.

C'est la vie

AMG Roushdy, User (Posts: 1)

Oct 11, 2015 10:49:50 am EDT

Support level: Free or trial

Glad I am not the only one.

I found this software through a review.

I am so happy that it supports auto routing for both windows and IOS.

And its free for 10 PCs.

The desktop app is excellent, i love the layout.

I was eager to test the IOS app but it crashes as the OP mentions.

I know its part of the dev process. I already rated you 5 stars on the Appstore - and i didnt even try it.

So hope it gets rectified soon!

Regards,

Conrad Sallian, Support (Posts: 3033)

Oct 12, 2015 8:04:43 am EDT

Hello AMG,

Thank you for the kind words. Yes, we do our best to update the mobile version as soon as possible to fix the iOS 8 issue. Meanwhile, if you are using iOS 9, the app should be working ok. Please, let us know if you have any issues.

Justin Oldham, User (Posts: 8)

Oct 20, 2015 2:02:01 pm EDT

Support level: Free or trial

Hi.

I am on iOS 8.4.1 and am having the same issues as the OP.

It has been a week or so since the last news on this, has there been any progress yet?

Do you have an estimated timescale to get this working again?

Many thanks.

Tim De Gone, User (Posts: 3)

Oct 20, 2015 2:08:31 pm EDT

Support level: Free or trial

I moved up to IOS 9.0 and that solved my issue. Once I was on IOS 9.0.2 it worked just fine.

Conrad Sallian, Support (Posts: 3033)

Oct 20, 2015 2:22:46 pm EDT

Still, we will release another update ~~for backward compatibility~~ that fixes the bug with iOS v.8.x as well, but there is no ETA yet.

Thank you.

Justin Oldham, User (Posts: 8)

Oct 21, 2015 7:56:49 am EDT

Support level: Free or trial

Ok.

I look forward to receiving further news of the update to ios 8.x.x, as I am not yet ready to upgrade to ios 9.

Many thanks

Submit a reply

^* Website time zone: America/New_York (UTC -5)