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Kaspersky Detection

David Cearlock, User (Posts: 2)

Apr 02, 2017 11:08:23 am EDT

I added an exception for the file and was able to continue but I wanted to make you aware of it.

I am running Kaspersky Total Security v 17.0.0.611(d) with the latest definitions on Windows 10 64bit

02.04.2017 04.01.08;Detected object (file) deleted;X:\DaveSystems\host6.6_mod.msi//Data1.cab//rutserv.exe;X:\DaveSystems\host6.6_mod.msi//Data1.cab//rutserv.exe;Backdoor.Win32.RemoteManipulator.bsp;Trojan program;04/02/2017 04:01:08

Josh M, Support (Posts: 11)

Apr 02, 2017 11:28:54 pm EDT

Support level: Free or trial

Thanks for the report. We'll notify kapersky regarding the false positive.

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 10:01:15 am EDT

Support level: Free or trial

Defender is back to blocking it, also.

Windows Defender
Antimalware Client Version: 4.10.14393.953
Engine Version: 1.1.13601.0
Antivirus definition: 1.239.701.0
Antispyware definition: 1.239.701.0
Network Inspection System Engine Version: 2.1.12706.0
Network Inspection System Definition Version: 116.88.0.0

Josh M, Support (Posts: 11)

Apr 03, 2017 10:17:04 am EDT

Support level: Free or trial

Hi Michael,

Would you happen to know which file, defender is specifically blocking? Microsoft has a 10 MB limit for reporting false positives.

Thanks

David Cearlock, User (Posts: 2)

Apr 03, 2017 10:21:47 am EDT

Support level: Free or trial

Agent.exe got blocked by defender on a client PC yesterday. I had to use [censored] Rescue instead. I did verify they were up to date but didn't collect the exact information. They were Windows 10 64.

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 10:23:08 am EDT

Support level: Free or trial

Hi Josh,

Started up my machine this morning and "rutview.exe" had disappeared. Checked Defender and it had quarantined it after the update early this morning. I attempted to download again, and it was blocked from install. Below are the details from the quarantine before I allowed it thourgh.

containerfile:C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
file:C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe->[RSRCEmb]#4

Josh M, Support (Posts: 11)

Apr 03, 2017 10:36:21 am EDT

Support level: Free or trial

I've contacted Microsoft and the issue should be resolved after an update. Let me know if this happens again.

Thanks!

Nick Leffler, User (Posts: 9)

Sep 27, 2018 2:59:10 pm EDT

Support level: Pro

This seems to still be an issue. This is with Windows Defender on Windows 10
file: C:\Users\%username\Downloads\viewer6.9.portable.b.zip->ru.viewer.portable/rutview.exe->[RSRCEmb]

Edited:Nick Leffler - Sep 27, 2018 3:04:15 pm EDT

Conrad, Support (Posts: 3033)

Sep 27, 2018 7:28:07 pm EDT

Hi Nick,

We already sent a report to Microsoft and they said that they fixed it. Could you please try updating your Windows Defender signature bases and see if the issue persists.

Thanks.

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