Forums

6.6.03 Upgrade Difficulties

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 10:32:08 am EDT

Hi Conrad,

i used the vanilla installer from the site. I am using "Internet ID"s though.

Kaspersky Detection

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 10:23:08 am EDT

Hi Josh,

Started up my machine this morning and "rutview.exe" had disappeared. Checked Defender and it had quarantined it after the update early this morning. I attempted to download again, and it was blocked from install. Below are the details from the quarantine before I allowed it thourgh.

containerfile:C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
file:C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe->[RSRCEmb]#4

Kaspersky Detection

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 10:01:15 am EDT

Defender is back to blocking it, also.

Windows Defender
Antimalware Client Version: 4.10.14393.953
Engine Version: 1.1.13601.0
Antivirus definition: 1.239.701.0
Antispyware definition: 1.239.701.0
Network Inspection System Engine Version: 2.1.12706.0
Network Inspection System Definition Version: 116.88.0.0

6.6.03 Upgrade Difficulties

Mishael Higgins, User (Posts: 5)

Apr 03, 2017 9:49:30 am EDT

Conrad wrote:

Hello Mishael,

Did it happen after you upgraded the Hosts? From which version did you upgrade?

-Yes, it was after I upgraded the Hosts from 6.5.0.8

Benny Tucker,
Thank you for the suggestion, but this will be difficult as I am using a cellular connection with a dynamic IP address. I will continue to look into these methods.

6.6.03 Upgrade Difficulties

Mishael Higgins, User (Posts: 5)

Mar 31, 2017 5:49:16 pm EDT

I am also having some issues with remote install of the host (version 6.6.0.3). So far it has worked around 85% of the time. Unfortunately I don't have a backup remote software as these are stand-alone systems around the country. The systems in question are still posting data to our website, but showing "Offline/Unknown" in Viewer. Viewer is also version 6.6.0.3. Is there anything that will bring it back up besides a visit to the site?
-Mishael