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Problems with Agent

Josh M, Support (Posts: 11)

Sep 27, 2017 12:27:47 pm EDT

Hello Darrell,

This is Josh from Tech Support. We've identified the root cause of the issue you reported and are now working closely with several anti-virus vendors in removing their false positives on RU. At the present moment if you still encounter the issue again when using or downloading the files from our website, feel free to notify us.
Edited:Josh M - Sep 27, 2017 12:28:09 pm EDT

Norton always blocks

Josh M, Support (Posts: 11)

Jun 26, 2017 11:25:36 am EDT

Issue has been resolved. Let us know if you ever encounter this again.


Thanks!

Norton always blocks

Josh M, Support (Posts: 11)

Jun 23, 2017 4:09:28 pm EDT

Hi Allan,

Thanks for the report. We've notified Norton regarding this false positive and this issue should be resolved rapidly. I'l update this thread once we get confirmation.

Portable Viewer flagged as Trojan: Win32/Rundas!plock

Josh M, Support (Posts: 11)

May 22, 2017 10:54:46 am EDT

No problem. Even if the file just gets quarantined, it still qualifies as a false positive. Make sure you update your windows defender and the issue should be resolved. Let me know if it still persists.

Portable Viewer flagged as Trojan: Win32/Rundas!plock

Josh M, Support (Posts: 11)

May 22, 2017 10:39:59 am EDT

Hello Michel,

Thanks for the Report. We've reported the issue to Microsoft, they usually resolve false positives in a day or two. If you still have problems after an update or with the other RU modules. Feel free to notify us again.

Detected as virus/malware

Josh M, Support (Posts: 11)

Apr 08, 2017 9:18:27 am EDT

Hi Ted,

Thanks for your valuable input. I'm with Tech Department and I can assure you that all other Remote Software programs in the market today faces the same issue as to ours, big or small.
False positives from Google, Microsoft and all other A/V companies are all too common especially when a new version of a file is released. Since a new file version is unknown to these companies, this is usually the most common cause for files being flagged.

For future major version updates, we'll try to inform everyone prior to deciding to update to avoid any disruptions in your day-to-day activities.

Annoying message in 6.6.0.3

Josh M, Support (Posts: 11)

Apr 06, 2017 11:42:02 pm EDT

Hello Alim,

Thanks for the report. We'll forward this to BidDefender and update you here once its been resolved.

RutView.exe Deleted! for version 6.6.03

Josh M, Support (Posts: 11)

Apr 03, 2017 12:11:29 pm EDT

Hi Eric,

We just recently contacted Microsoft in regards to the false positive, can you confirm if you're using the latest version of MS Essentials and try re-downloading/installing RU? If the issue still arises let me know.

Thanks!

Kaspersky Detection

Josh M, Support (Posts: 11)

Apr 03, 2017 10:36:21 am EDT

I've contacted Microsoft and the issue should be resolved after an update. Let me know if this happens again.

Thanks!

Kaspersky Detection

Josh M, Support (Posts: 11)

Apr 03, 2017 10:17:04 am EDT

Hi Michael,

Would you happen to know which file, defender is specifically blocking? Microsoft has a 10 MB limit for reporting false positives.

Thanks
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