Community
Upgrade license from Starter to Mini
Links used in this discussion
Links used in this discussion
Nijel Terry,
User (Posts: 55)
Sep 19, 2017 12:20:29 am EDT
Support level: Pro
Hello,
First I'd like to say how much I enjoy using RU. It's everything I need in a remote utility program both in features and the cost is very reasonable.
I purchased the Starter license this evening and started adding clients to my address book and realized I should have gotten the Mini instead. It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?
Should I open a support ticket?
Thank you,
Nijel
First I'd like to say how much I enjoy using RU. It's everything I need in a remote utility program both in features and the cost is very reasonable.
I purchased the Starter license this evening and started adding clients to my address book and realized I should have gotten the Mini instead. It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?
Should I open a support ticket?
Thank you,
Nijel
Conrad,
Support (Posts: 3033)
Sep 19, 2017 4:33:24 am EDT
Hello Nijel,
Thank you for your order!
Feel free to start a support ticket and I'll send you your coupon code. Thanks!
Thank you for your order!
Yes, that is correct. Currently, we are finishing preparing a special upgrade form which will allow our customers to order upgrade keys. Meanwhile, we can simply give you a 50% discount for the MINI license.It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?
Feel free to start a support ticket and I'll send you your coupon code. Thanks!
Conrad,
Support (Posts: 3033)
Sep 19, 2017 8:04:24 am EDT
Responded via tickets.
Thanks.
Thanks.
Nijel Terry,
User (Posts: 55)
Sep 20, 2017 7:52:28 pm EDT
Support level: Pro
Thanks Conrad! Everything went smoothly.
Nick Leffler,
User (Posts: 13)
May 21, 2018 9:42:04 pm EDT
Support level: Free or trial
Is it the same way for upgrading from mini to pro?
Conrad,
Support (Posts: 3033)
May 22, 2018 4:56:45 am EDT
Hello Nick,
Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.
Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.
* Website time zone: America/New_York (UTC -5)