Hello Steven,
Thank you for your message.
Could you please let me know if you have any antivirus/other security software running/installed on the Host machine? If yes, please try adding the Host installation folder:
C:\Program Files (x86)\Remote Utilities - Host\* to the software's exception list.
In case if the above does not help, please try
uninstalling Host completely as described in
this tutorial and then reinstalling it from scratch. In addition, in case if there is some antivirus/security software installed, I recommend that you also add the Host installation folder above to the exception list as well.
Last but not least, if the above solutions did not help, please feel try referring to
this troubleshooting guide. If the solutions from the guide do not help, please provide us the information listed there for examination. You can send the logs and registry key to
support@remoteutilities.com.
Hope that helps.