Steven Xing's community posts

issues while user remote connect to computer

Steven Xing, User (Posts: 11)

Jul 01, 2021 10:18:30 am EDT

We have viewer 7.0.2.0 installed on computerA and host 7.0.2.0 installed on computerB. User RDP to computerB. ComputerA and computerB are Windows 10 system and joined into same domain.
The issue one is Screen recorder just record a login screen, not the RDP session.
The issue two is while start View Only on computerA, user will find RDP screen become black screen, once computerA exit View Only, user's RDP screen will return to normal.

How to monitor user operation on VMware ESXi Virtual Machien

Steven Xing, User (Posts: 11)

Jun 04, 2021 7:16:42 pm EDT

Support level: Free or trial

One more question, I enable video screen recorder and it recorded the session but the session is not user RDP session. It just records all Windows logon screen while I RDP to target server and watched a movie.

How to monitor user operation on VMware ESXi Virtual Machien

Steven Xing, User (Posts: 11)

Jun 04, 2021 5:51:53 pm EDT

Support level: Free or trial

View mode and full control both works now when I switch to user RDP session, all is because I reboot target computer.

Sorry for trouble you just because I forgot this simple solution

How to monitor user operation on VMware ESXi Virtual Machien

Steven Xing, User (Posts: 11)

Jun 04, 2021 3:50:48 pm EDT

Support level: Free or trial

I am connecting to Windows Server 2016 which is installed in Windows Server 2008 level domain.

When I switch to the session, the terminal session is active, because I am connecting, testing on the server via RDP from another Windows 10 desktop.

Sorry, I am not understand "as such issues might be caused by the RDP client on a server machine being configured for Client OS."

How to monitor user operation on VMware ESXi Virtual Machien

Steven Xing, User (Posts: 11)

Jun 04, 2021 11:57:57 am EDT

Support level: Free or trial

No, it doesn't work. Yes, when click Terminal user switch it will have option of user session, but no matter click which session, the full control screen shows only the logon screen.

How to monitor user operation on VMware ESXi Virtual Machien

Steven Xing, User (Posts: 11)

Jun 03, 2021 9:09:15 pm EDT

Support level: Free or trial

We have a VMware ESXi VM which is installed by Remote Utilities - Host 7.0.2, normally our users will RDP to it, I start viewer mode on Viewer while user RDP and operate on the VM, the viewer just shows Windows login screen, only when I login from VMware remote console, the Viewer can see the operation.

How can I monitor RDP user's operation?

Remote Utilities - Host stop immediately after it's started

Steven Xing, User (Posts: 11)

Jun 01, 2021 3:23:58 pm EDT

Support level: Free or trial

Thanks for the reply. I solved the problem although I don't know the root cause. The issue is caused by Domain Policy, once I disjoin it from domain, everything works fine. I need spend time to test and find the setting.

Remote Utilities - Host stop immediately after it's started

Steven Xing, User (Posts: 11)

May 31, 2021 1:21:56 pm EDT

Support level: Free or trial

Host version is 7.0.2.0, it's installed on Windows Server 2016 Standard, While starting host service, after one second, it will switched backup to stop by itself.

How to open rrf record file

Steven Xing, User (Posts: 11)

Mar 08, 2019 9:21:22 pm EST

Support level: Free or trial

Please find attached image file about record files.

How to open rrf record file

Steven Xing, User (Posts: 11)

Mar 08, 2019 9:18:53 pm EST

Support level: Free or trial

But the record file is indeed .RRF file, not .webm file. VideoLAN cannot open RRF file.
My question is still which application can play rrf file? and is there a setting in Remote Utilies Viewer to change the record format to WebM?

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