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After update to 7.0.0.2 Full Control connection not active on 1st conn

Jack Dicken, User (Posts: 6)

Mar 27, 2021 6:43:46 pm EDT

After the update from 6.10 to 7.0.02 I log into RU Server then try to connect to a host with Full Control. The host screen will come up but I have no control. It's like it is in viewer mode only. I close the connection without logging off the host then I have full control on the second try. Anyone else experiencing this problem and if so, do you have a solution?

Conrad Sallian, Support (Posts: 2953)

Mar 28, 2021 1:31:38 pm EDT

Hello Jack,

Thank you for your message.

We recommend that you update your RU Server to the most recent version (3.0.0.1) and also both Viewer and Host to v.7.0.0.3. Let us know if the issue persists after updating.

Jack Dicken, User (Posts: 6)

Mar 28, 2021 1:56:07 pm EDT

Support level: Starter

Update took care of the problem. And let me say the updates are so easy now, including the RU Server. When I updated from 2.6 to 2.9 it took almost 4 hours (probably my fault) to get everything working again. This update to 3.0 worked like a charm with no intervention from me. Thanks!

Conrad Sallian, Support (Posts: 2953)

Mar 28, 2021 1:58:34 pm EDT

Hi Jack,

Great! Feel free to contact us if you need any help in the future.

Thanks.

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