Jack Dicken's community posts

I suspected that it was the same key as my Viewer.  Thank you for the confirmation.

I am running RU Server V 3.0.1.  The download for Version 3.2.1 says that a license is required.  I watched a video that shows a License Tab just after the "LOG" tab on the Remote Server Configuration which my version does not have.  No where on RU website or documentation can I find a reference as to how to get a RU Server license.  This upgrade post is as close as I have been able to come to it.  So how do I get this server license?  I would like to have it before trying the upgrade.

Update took care of the problem.  And let me say the updates are so easy now, including the RU Server.  When I updated from 2.6 to 2.9 it took almost 4 hours (probably my fault) to get everything working again.  This update to 3.0 worked like a charm with no intervention from me.  Thanks!

After the update from 6.10 to 7.0.02 I log into RU Server then try to connect to a host with Full Control. The host screen will come up but I have no control. It's like it is in viewer mode only. I close the connection without logging off the host then I have full control on the second try.  Anyone else experiencing this problem and if so, do you have a solution?

Found the issue in another thread.  Ran the fix and it now registers.  Thanks All!

I  Ihave had a free license since 6/13/2018.  During a storm last night something happen to my laptop. I had to reinstall the viewer.  I tried to add my license into the viewer but it does not accept the license.  I requested a recovery Key so I know I have the right license but the viewer would not accept it either.  Any help would be appreciated.