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Connection Drop While I Request Monitoring (by asking password)

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Legendary Working, User (Posts: 1)
Mar 21, 2021 12:31:51 pm EDT
Support level: Free or trial
Hello,

I have tried your demo version which is free for test. The connection was success but I have an issue which if we can solve is I am gonna buy the product.

Issue:

While I connect to a desktop it is asking for password. This issue caused either I connect manuelly (Windows RD) or by your application.

Request;
I would like to have this type of connectrion, while my employee is connected by Windows RD service at the same time I want to monitor them without kicking them out of the remote desktop.

Looking forward, best regards.
Pauline, Support (Posts: 2876)
Mar 22, 2021 5:54:57 pm EDT
Hello,

Thank you for your message.

Am I right in assuming that you use the RDP connection mode? If this is the case, then it's expected behavior as this is simply how the native RDP client works.

In this scenario, please consider using the Full Control and View connection mode instead - this connection mode allows connecting to a remote Host without logging the current user out. In case if you want to only monitor the remote machine's screen, you can even connect using the View Only mode which allows viewing the remote screen without access to the remote mouse pointer and keyboard, i.e. without interrupting the remote user.
When using Full Control/View Only connection modes, you can quickly switch between the modes by clicking the corresponding icon on the toolbar or by using the Alt + F12 keyboard shortcut.

Hope that helps.

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