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Thumbnails and client screen orientation

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Jason Eaton, User (Posts: 2)

Mar 11, 2021 11:00:38 am EST

Hi. We've got RU v6.10.10.0. In the viewer application, all of the thumbnails display the correct orientation of the client screens. When viewing or controlling the clients directly, the orientation or size of the client screens is sometimes not correct. For example, we have a machine that is displaying content with two TVs in portrait mode. The client computer reflects this orientation in the video settings. The thumbnail

Thumbnails and client screen orientation - 11 Mar 2021 10:57:58

for the client shows the correct dimensions and orientation for the screens. However, when viewing or controlling that client, the orientation and size of the screens is inaccurate

. It doesn't seem to matter if the client has single or multiple screens. It doesn't seem to matter if the screens are in landscape or portrait mode. Some of them work and some do not.

Any help would be appreciated.

Jason Eaton, User (Posts: 2)

Mar 11, 2021 11:01:40 am EST

Support level: Pro

Sorry, I put the images in the wrong place, but I think you get the idea.

Edited:Jason Eaton - Mar 11, 2021 11:10:19 am EST

Pauline, Support (Posts: 2776)

Mar 11, 2021 12:57:35 pm EST

Hello Jason,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Hope that helps.

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