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Change PC due to HDD Death now License Key Vanishes on Entry?

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Gaz Denson, User (Posts: 22)

Jan 29, 2021 10:31:46 am EST

My HDD died on my PC so I replaced it, now I have been shunted to a Trial version and when I enter my license key and press add it instantly vanishes and doesnt get added
Any ideas appreciated as cant work without access!

Gaz Denson, User (Posts: 22)

Jan 29, 2021 10:44:54 am EST

Support level: Starter

Managed to resolve it by using this technique: https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

Pauline, Support (Posts: 2468)

Jan 29, 2021 11:33:50 am EST

Hello Gaz,

I'm glad to hear you were able to figure out the issue and it works for you now!

I have been shunted to a Trial version and when I enter my license key and press add it instantly vanishes and doesnt get added
Any ideas appreciated as cant work without access!

Such issues are usually caused by the Viewer's configuration file config_4.xml being somehow damaged or corrupted. Deleting the config file is the most common solution since this resets the settings and allows Viewer to create a new configuration file automatically.

Please let us know if you have more questions.

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