Hello Anthony,
Thank you for your message.
Could you please confirm that the issue occurs when using version
6.10.10.0 of Remote Utilities? If this is the case, please try updating to the most recent version, which is, as of this writing -
6.12 Beta 2, as the issue you're encountering might have already been fixed in a subsequent update.
Version 6.12 Beta 2 is available for the download on
this page. When updating Remote Utilities please make sure to update both Host and Viewer to the same version to avoid version mismatch that might lead to performance issues and some features not working.
In addition, please try enabling the
Use legacy capture mode feature in the
Host Settings -> Other tab.
Also please try referring to
this KB troubleshooting guide that might provide a useful solution.
Please let us know if the solutions above did not help and the issue persists.