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the viewer always missing connection with hosts
Links used in this discussion
Links used in this discussion
https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/
https://www.remoteutilities.com/support/kb/what-is-an-internet-id-connection/
https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/
https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
Hao Liu
, User (Posts:
1
)
Dec 15, 2019 9:12:14 pm EST
Support level:
Free or trial
my server is windows 2012, the latest version.
and the viewer always missing connection with hosts, The time of occurrence is random.
Pauline
, Support (Posts:
2872
)
Dec 16, 2019 12:01:21 pm EST
Hello Hao,
Thank you for your message.
Could you please clarify which connection method is used:
Direct connection
or
Internet-ID connection
?
In addition, before we proceed to further troubleshooting, please try referring to these KB troubleshooting guides depending on the used connection type:
For Direct connection
For Internet-ID connection
Please let me know if the issue persists.
Submit a reply
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