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Question regarding a user with the free license

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Ok, I have the pro version and have the host installed on a computer that typically connects to my self hosted server. I have a person that wants to connect to that one (1) computer every once in a while to get into quckbooks to run reports and to do remote printing.

1. I installed the viewer with a free license for now and I added the connection to that single computer.
2. I set the single password on the single computer to be the same as the one I use in my viewer but I cannot connect using the free license host computer even though it shows to be online.
Hello Rob,

Thank you for your message.

Could you please clarify what type of connection did you use, direct or Internet-ID? In case you used the Internet-ID, please clarify if you used your custom RU server or the default server?

Also, please try referring to these troubleshooting guides for the Internet-ID connection or direct connection.

Looking forward to your reply.
Have tried the internet ID that my custom RU server is handing out to the host computers
The connection in the viewer shows connected then disconnected then connected... Keeps going back and forth
Hello Rob,

Thank you for your message.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Also, please clarify what versions of the Viewer/Host are used?

Looking forward to your reply.
Versions are both the latest. I will get the logs for you

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