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RU Server 2.7 Beta 1 issues
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Links used in this discussion
Gururek,
User (Posts: 6)
Jul 23, 2018 6:04:07 pm EDT
Support level: Free or trial
Hi,
I upgraded my viewer to 6.9 Beta and it was working fine, but yesterday I upgraded the RU Server to the latest Beta as well and now the server is becoming unavailable. The RU Server works for a short while, then the Viewer no longer connects to it and the address book is no longer able to be opened on the server itself. If I stop the service and start it again, it works again for a short while and then stops.
Regards,
Alex.
I upgraded my viewer to 6.9 Beta and it was working fine, but yesterday I upgraded the RU Server to the latest Beta as well and now the server is becoming unavailable. The RU Server works for a short while, then the Viewer no longer connects to it and the address book is no longer able to be opened on the server itself. If I stop the service and start it again, it works again for a short while and then stops.
Regards,
Alex.
Conrad,
Support (Posts: 3061)
Jul 24, 2018 7:43:26 am EDT
Hello,
Thank you for your post.
Are you restarting the server service or Host's?
Thank you for your post.
Are you restarting the server service or Host's?
Conrad,
Support (Posts: 3061)
Jul 25, 2018 4:40:23 am EDT
Also, do you use address book sync through the server and if yes, approximately how many records does your address book have?
Thank you.
Thank you.
Gururek,
User (Posts: 6)
Jul 25, 2018 7:57:26 pm EDT
Support level: Free or trial
Thanks for the response, a restart did seem to solve the problem. Was that mentioned in the installation procedure as a requirement?
Conrad,
Support (Posts: 3061)
Jul 26, 2018 4:06:01 am EDT
Hi Gururek,
I'm glad to see you managed to figure out the issue.
server installation guide.
Don't hesitate to ask me if you have other questions.
I'm glad to see you managed to figure out the issue.
This is not a firm requirement, rather a recommendation. Yes, it is mentioned inWas that mentioned in the installation procedure as a requirement?
server installation guide.
Don't hesitate to ask me if you have other questions.
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