Community

Black Screen on MSI laptops

Links used in this discussion

Allik Nico, User (Posts: 3)

Mar 12, 2018 1:42:26 pm EDT

Remote utilities works fine on 2 desktop computers but I get a black screen on both MSI laptops.
What I find strange is that I can see the screens in the viewer.

Black Screen on MSI laptops - 12 Mar 2018 01:37:59

I can also transfer files, I can check task manager but the screen is black...?
Thanks for your help.

Conrad, Support (Posts: 2985)

Mar 12, 2018 2:34:03 pm EDT

Hello Allik,

Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Allik Nico, User (Posts: 3)

Mar 13, 2018 4:45:26 pm EDT

Support level: Free or trial

Hi Conrad,
Everything failed for the MSI laptops.
Works fine on both desktop PC's.
What else should I try?
Am I the only one?

Conrad, Support (Posts: 2985)

Mar 13, 2018 6:31:41 pm EDT

Hello Allik,

You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.

Here is a screenshot:

Black Screen on MSI laptops - 13 Mar 2018 06:31:30

Let us know if this worked for you. Thanks.

Allik Nico, User (Posts: 3)

Mar 14, 2018 6:48:44 am EDT

Support level: Free or trial

Now I installed [censored] and all works well.
But it is 384€ when the trial finishes.
:(
I will uninstalling the Remote Utilities monitor driver and see if it changes.

Submit a reply

^* Website time zone: America/New_York (UTC -4)