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PnP-Monitor Lock driver is unsigned

mrabbitt, User (Posts: 2)

Sep 13, 2017 2:25:31 pm EDT

I'm installing Remote Utilities Host on a Windows 10 computer and am getting an alert that the monitor driver is unsigned.  In device manager, the PnP-Monitor Lock (Standard) device has an explanation point showing its an unsigned driver.  I've installed the host on Windows 10 in the past and not had this issue.

Conrad, Administrator (Posts: 1574)

Sep 13, 2017 4:49:46 pm EDT

Hello,

Thank you for your message.

The monitor driver is signed. This problem might arise because some root and/or intermediate certificates might need to be updated.  

DigiCert (the CA we use to sign our software) provides a list of root and intermediate certificates on this page: https://www.digicert.com/digicert-root-certificates.htm

Updating Windows 10 is also recommended. You can even first try that.

Hope that helps.

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mrabbitt, User (Posts: 2)

Sep 14, 2017 9:35:06 am EDT

I'm running Windows 10 Professional 64-bit v1703 up to date with all Windows updates.

Conrad, Administrator (Posts: 1574)

Sep 14, 2017 2:52:53 pm EDT

Hello,

Then it's either an outdated root certificate or intermediate certificate problem. As an example, here is how the monitor driver properties window looks now on our test PC, RU version 6.8.0.1 downloaded from the site.


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