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Some improvements and doubts

Riki Alonzo, User (Posts: 10)

Mar 31, 2017 9:10:31 am EDT

Hi guys!

Congrats for your product, it's really a serious alternative to [censored] .

I've been tasting Remote Utilities for 2 weeks and I have some questions:

1. In the MSI Configurator, for custom Agent.exe you should be able to translate the phrase "Run after reboot", and also the ability of changing the tray icon.
2. I don't know how the relay server works, but would it be possible to build an own relay ID server at a shared web hosting, maybe written in php or python which return the ID - in a JSON format for example? Interesting...
3. Viewer lacks the ability of quick connect, in case somebody want to connect through Agent version, thus you don't need to add connection into address book.
4. Check for updates button on portable Viewer does not work.

Thanks in advance!

Conrad, Support (Posts: 2975)

Mar 31, 2017 10:06:16 am EDT

Hello Riki,

Thank you for the kind words.

1. Yes, this phrase was overlooked during translation, sorry for that. It will be translated in the next update. As for the icon - we can't promise anything because the program icon is part of the brand/copyright. We do not provide or sell white labeling.

2. So far RU Server is only a Windows program/service.

3. A stripped down version of the Viewer has long been on our wish list. We'll see if we can implement it at some point in the future.

4. We'll check that, thanks!

If you have other questions, don't hesitate to ask.

Jason Unger, User (Posts: 15)

Mar 31, 2017 12:56:15 pm EDT

For #3, it would be good to have this capability in the regular viewer as well, for those of us with static clients (host installed) as well as occasional clients (who are using the quick agent).

Riki Alonzo, User (Posts: 10)

Apr 07, 2017 6:51:54 am EDT

Support level: Free or trial

Hi again!

With some installations of Windows XP, the Viewer couldn't connect to the Agent. Is there any limitation regarding Windows XP below SP3? Perhaps, the problem was a slow internet connection. Which is the minimum internet speed to ensure the connection keeps on? "Dial-up / GPRS mode" was activated and no luck.

As an improvement, it would be nice to have a button at the bottom of the Agent to 'Disconnect + Close', because if you try to close on the Agent's window cross this one gets close but Viewer receive a message about retrying connection. On the other hand, if you close the connection on Viewer's connection cross, the connection is closed but Agent don't close.

Conrad, Support (Posts: 2975)

Apr 07, 2017 11:24:27 am EDT

Hello Riki,

Thank you for your message.

No, there is no limitation as to Windows XP support, any service pack. Regarding the Internet speed - although the more the better, there are still no specific limits because remote connection should work fast even on slower Internet speeds.

As an improvement, it would be nice to have a button at the bottom of the Agent to 'Disconnect + Close', because if you try to close on the Agent's window cross this one gets close but Viewer receive a message about retrying connection.

You can close the Agent using the regular Close button at the top right corner.

On the other hand, if you close the connection on Viewer's connection cross, the connection is closed but Agent don't close.

The Agent doesn't necessarily have to close if you close the connection on the Viewer side.

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