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Unable to connect to Host began at 1:15pm today

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J.R. Cabai, User (Posts: 15)

Jun 26, 2026 1:41:47 pm EDT

I was connected to the Host all morning and then around 1:15pm today I lost all connection to the host. This is from several different computers and several different hosts. I'm in SW Florida. Please help.

Pauline, Support (Posts: 3088)

Jun 26, 2026 2:10:39 pm EDT

Hello J.R.,

Thank you for your message.

There was some brief maintenance work in the datacenter. The service should work now, please check and let us know if the issue persists.

Hope that helps.

Mike butterworth, User (Posts: 8)

Jun 26, 2026 3:52:20 pm EDT

Support level: Free or trial

I cannot connect to any of our remote client since 4pm and still not contactable

Billy Goodsnacks, User (Posts: 2)

Jun 26, 2026 3:59:36 pm EDT

Support level: Free or trial

I'm not able to connect to my remote clients as well, started at 11am PST today.

Conrad Sallian, Support (Posts: 3200)

Jun 26, 2026 4:05:20 pm EDT

Hello,

Our servers were back online almost immediately. Please, flush the dns resolver cache on the Viewer computer , that should help.

Sorry for the inconvenience.

Mike butterworth, User (Posts: 8)

Jun 26, 2026 4:17:39 pm EDT

Support level: Free or trial

We still cannoy connect to our 9 hosts, all still showing offline

Jerry Naumann, User (Posts: 2)

Jun 26, 2026 4:20:22 pm EDT

Support level: Free or trial

All of our hosts still show as offline. We have flushed and re-registered DNS - several times. All show as offline from all our computers -- computers on completely different ISPs and geographic networks!

Billy Goodsnacks, User (Posts: 2)

Jun 26, 2026 4:33:26 pm EDT

Support level: Free or trial

Conrad Sallian wrote:

Hello,

Our servers were back online almost immediately. Please, flush the dns resolver cache on the Viewer computer , that should help.

Sorry for the inconvenience.

A DNS resolver cache flush was done through CMD & PowerShell. Still shows offline.

Conrad Sallian, Support (Posts: 3200)

Jun 26, 2026 4:38:20 pm EDT

Here is a result of DNS propagation test from multiple locations:

https://dnschecker.org/#A/id.remoteutilities.com

All point to an updated IP address.

If it's possible, try checking how the id.remoteutilities.com resolves on both sides - Viewer and Host. If you still cannot connect, there's a good chance that the DNS still uses a cached value and haven't updated yet.

Jerry Naumann, User (Posts: 2)

Jun 26, 2026 5:11:08 pm EDT

Support level: Free or trial

I think what you are trying to say is that the DNS changes have not updated on the host-side computer, is that correct?

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