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v. 7.7.3.0 misses spacebar every few words

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Support level: Free or trial
Windows 11 Viewer v. 7.7.3.0 / Windows 11 Host v. 7.7.3.0
Since upgrading to the latest version, when using the Viewer to type in the Host, the spacebar doesn't do anything every few words. I have to go back and enter a space, pressing firmly to make sure it works.

For example, if I were to type without stopping to check for errors, I'd get something like this:

The quick brownfox jumps over thelazy dog.

Is anyone else experiencing this?
Hello Mike,

Thank you for your message.

We haven’t received any similar reports so far. Could you please try changing the input method in the connection properties to see if that resolves the issue?

v. 7.7.3.0 misses spacebar every few words - 04 Dec 2025 01:57:20
Support level: Free or trial
Thanks, Conrad. I changed the keyboard input, closing and restarting the session each time. It doesn't seem to make a difference.

Here are two examples I just typed in a remote session, without stopping to check for missing spaces.

Scan code input:

When in thecourseof human events, it becomesnecessary for one people to dissolvethepolitical bands which have connected them with another, and to assume amongthepowers oftheearth,theseparate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requiresthat they should declare thecauses which impel them to thespearation.

Unicode input:

We hold these truths to beself-evident, that allmenarecreated equal, that they areendowed by their Creator with certain unalienable Rights, that among theseare Life, Liberty andthepursuit of Happiness. That to secure theserights, Governmentsare instituted among Men, deriving their just powers from theconsent of the governed.

The keyboard I'm using doesn't have this problem when I'm typing on the computer that has the Viewer software. I also don't experience this problem when I'm directly using the keyboard on the remote computer. It only happens in a remote session from computer 1 to computer 2.
Hello Mike,

Thank you for your patience.

Could you please double-check if there might be some software running on the remote Host machine that has access to the keyboard input (i.e. that can change the keyboard layout)? I’ve just checked with our developers and, it seems, a third party software might be causing the issue.

Looking forward to your reply.
Support level: Free or trial

Pauline wrote:

Could you please double-check if there might be some software running on the remote Host machine that has access to the keyboard input (i.e. that can change the keyboard layout)?

Thanks, Pauline.

I use PhraseExpress on both the viewer and the host machine. Having the same keyboard modification software on both PCs has caused them to conflict when running a Remote Utilities session, so I’ve typically disabled PhraseExpress (CTRL+click) on the viewer and left it running on the host. With that configuration, I’ve had no problems running Remote Utilities that in the past.

I just tried disabling PhraseExpress on both machines, and I’m still experiencing the space problem. I also tried completely exiting PhraseExpress on both machines, and the problem persists.
Hi Mike,

Thank you for your message.

Would it be possible for you to test the issue out after deleting the PhraseExpress software on your Host machine? Alternatively, you can also try using Agent in the same machine and see if the issue occurs as well.

Looking forward to your reply.
Support level: Free or trial

Pauline wrote:

Would it be possible for you to test the issue out after deleting the PhraseExpress software on your Host machine?

I uninstalled PhraseExpress, restarted the Host software (to start fresh), and typed the following. No change, I'm afraid.

We the People of theUnited States, in Order to forma more perfect Union,establish Justice, insure domestic Tranquility,providefor thecommon defence, promotethe general Welfare, andsecuretheBlessingsof Liberty toourselves andour Posterity, do ordain andestablish thisConstitution for theUnited Statesof America.

You also suggested trying the Agent. I stopped the Host and ran the Agent, but I still have the same problem.
Support level: Free or trial
I also tried uninstalling the Host software, deleting its registry keys and folders, and reinstalling it. The spacing issue persists.
Hi Mike,

Thank you for the follow up.

I’ll forward the results of the tests to our developers to see if there’s anything else we can do to help you fix the issue.

I’ll keep you posted.

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