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Unable to complete version check windows 11

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Edwin Masters, User (Posts: 2)

Feb 04, 2024 5:36:00 pm EST

Just installed Remote Utilities on a new laptop with windows 11.
All working over LAN but when I noticed some PCs are old RU versions, quick update gives message "Unable to complete version check. Make sure you have internet access.
Any ideas will be gratefully received.

Conrad Sallian, Support (Posts: 3232)

Feb 05, 2024 7:52:54 am EST

Hi Edwin,

Thank you for your message. Exactly how old are the Hosts? This 'Simple update' method was only introduced starting a certain minor release in version 6.x and may not work for Host versions earlier than that, unfortunately.

Edwin Masters, User (Posts: 2)

Feb 08, 2024 7:28:03 am EST

Support level: Starter

Hi Conrad

It seems to be my windows 11 pro laptop as I tried the same quick update on my existing desktop (win10pro) and the PC updated. Same problem with a remote PC over the internet.
To answer your question versions I am trying to update are 7.1.7.0 , 7.1.2.0 & 7.2.2.0
Any other suggestions?

Pauline, Support (Posts: 3098)

Feb 08, 2024 5:56:46 pm EST

Hello Edwin,

Thank you for your message.

You can try updating your Host via the Remote Install Tool feature. You can use a vanilla msi file downloaded from our website here.

Let us know if this works for you.

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