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Big Slowdown

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Sebastian Tomaszewski, User (Posts: 1)

Oct 27, 2023 5:10:21 am EDT

I just downloaded and installed it for the first time in my life
Remote Utilities and I see a lot of lag.
For example, when I try to move a window with the mouse, the movement has a one-second delay and is very jagged. All other activities also work in the same way. I tried changing the settings (colors, FPS, CPU load...) but it didn't help.
The host has a 300/100 Mbit/s connection and the Viewer has a 200/200 Mbit/s connection. Both on optical fiber.
What is the reason for such slow performance?
Is there anything else I can set to fix this?
Thank you in advance for your answer and best regards.

Pauline, Support (Posts: 2779)

Oct 27, 2023 7:19:32 pm EDT

Hello Sebastian,

Thank you for your message.

Slow connection might be caused by multiple factors, for example, version mismatch or even antivirus software activity. Before we proceed to further troubleshooting, please see if any of the solutions listed in this guide help to resolve the issue.
In addition, please make sure to add Remote Utilities (both Host and Viewer) to the exceptions list of any antivirus/firewall software you might have installed - you can follow this guide to do so.

Let us know if this works for you.

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