Community

Remote desktop artifacts

Genie au Travail, User (Posts: 35)

Aug 22, 2014 10:27:20 am EDT

Hello,

I have a previous version of RUT Server (5.2.1) installed on an old laptop and when I take full control of this computer through the viewer, not all objects on the remote desktop are displayed.

A calendar and a floating bar at the top of the screen are missing.

I don't know if this issue still exist in the latest version of RUT Server, I just want to report the problem.

Best regards,

Anton Kalugin, User (Posts: 209)

Aug 22, 2014 11:40:45 am EDT

Support level: Free or trial

Hello,

Thank you for your message.

We strongly recommend to keep your Host and Viewer up-to-date.

After the update you should enable Capture alpha-blending windows feature (Right-click on the connection thumbnail -> Proterties -> Additional properties -> check the Capture alpha-blending windows checkbox).

Looking forward to your reply.

Genie au Travail, User (Posts: 35)

Aug 23, 2014 8:18:37 am EDT

Support level: Free or trial

Thank you very much for the quick answer Anton!

The issue is resolved. :)

Again, thank you very much!

Best regards

Anton Kalugin, User (Posts: 209)

Aug 24, 2014 10:20:44 am EDT

Support level: Free or trial

You are welcome ;)

Let me know, if you need further assistance.

Submit a reply

^* Website time zone: America/New_York (UTC -4)