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Our Public IP Company can't connect to inter Server
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panumas malacharern,
User (Posts: 1)
May 12, 2023 6:25:09 am EDT
Support level: Free or trial
Dear Support,
Our network company can't connect to inter-ID.
We can resolve IP of id.remoteutilities.com to 64.20.61.146.
but we can't telnet port with 443 and 5655 to it.
I have checked on our internal firewall. it alloweds but sent/bytes received is 0.
Our network company can't connect to inter-ID.
We can resolve IP of id.remoteutilities.com to 64.20.61.146.
but we can't telnet port with 443 and 5655 to it.
I have checked on our internal firewall. it alloweds but sent/bytes received is 0.
Pauline,
Support (Posts: 2872)
May 12, 2023 11:32:29 am EDT
Hello Panumas,
Thank you for your message.
Could you please clarify if your company's network has any IP address restrictions in place? Please note that we recommend allowing access to id.remoteutilities.com, rather than a specific IP address, since it might prevent you from accessing our server infrastructure properly. To ensure a smooth and secure experience with Remote Utilities, we recommend simply enabling the program on the application level within your firewall settings, rather than attempting to whitelist specific intermediate server IP addresses. This approach will allow Remote Utilities to function optimally while still maintaining the security of your network.
As an alternative, especially if your company has some stricter policies in place, please consider using self-hosted RU Server instead. RU Server can be used in isolated environments and also offers a number of additional features, such as address book sync, authentication, etc. You can download an installation file for the RU Server on this page.
Hope that helps.
Thank you for your message.
Could you please clarify if your company's network has any IP address restrictions in place? Please note that we recommend allowing access to id.remoteutilities.com, rather than a specific IP address, since it might prevent you from accessing our server infrastructure properly. To ensure a smooth and secure experience with Remote Utilities, we recommend simply enabling the program on the application level within your firewall settings, rather than attempting to whitelist specific intermediate server IP addresses. This approach will allow Remote Utilities to function optimally while still maintaining the security of your network.
As an alternative, especially if your company has some stricter policies in place, please consider using self-hosted RU Server instead. RU Server can be used in isolated environments and also offers a number of additional features, such as address book sync, authentication, etc. You can download an installation file for the RU Server on this page.
Hope that helps.
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