I’ve checked with developers regarding the Viewer ID found in the log files: for now it’s a randomly generated ID number assigned to a Viewer each time when Viewer is launched. However, we will definitely improve this in our future updates in order to make the Viewer ID more identifiable for techs or remote users.
i will check back sometime next year to see if it improved. not being able to tell who connected where and when. just stopped this fr om every being used in my department. i must be able to track who is remoting into what and wh ere. guess will have to stick with [censored] for another year
yes you can when they are connected, however you usually are looking into the logs after they are done, and that is where the weird host id comes from "ru server logs". if i can see the info while a viewer is connected to the host i don't see why you are not logging that info it make no since to not log the viewer id but to insert a unconnected string. i think you should seriously consider updating your logging so it more detailed, this is the only issue stop me and probably other company's from buying and using this product