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Your License does not allow using this key for more than 30

Michael Garner, User (Posts: 3)

Apr 27, 2022 8:11:23 am EDT

I'm trying to use my License key for Remote Utilities Viewer 1.0.11.q. beta 11 (Linux) which is a "mini" and should support up to 50 connections, but when I add the key I get

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Your License does not allow using this key for more than 30

Pauline, Support (Posts: 2815)

Apr 27, 2022 8:32:38 am EDT

Hello Michael,

Thank you for your message.

Yes, this is a known issue which will be fixed in the next update for Viewer for Linux. Sorry for the inconvenience.

Please let us know if you have more questions.

Michael Garner, User (Posts: 3)

Jun 12, 2022 5:50:39 pm EDT

Support level: Free or trial

Is it possible to get a temp license that will allow me to use the Linux viewer until a patch can be released?

Conrad Sallian, Support (Posts: 2979)

Jun 13, 2022 2:24:08 pm EDT

Hi Michael,

We will rebuild this version very soon and fix this bug.

Sorry for the inconvenience.

Michael Garner, User (Posts: 3)

Jul 25, 2022 7:26:06 pm EDT

Support level: Free or trial

Installed the most recent update (1.0.12). Thank you for fixing the licenses max PC limit error!

Pauline, Support (Posts: 2815)

Jul 26, 2022 1:43:15 pm EDT

Hello Michael,

We're glad we were able to help and it works fo you now!

Please feel free to post another message if you have more questions or need our assistance. We're always happy to help!

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