Community

Hello Marshall,

Thank you for your message.

Yes, in order to automatically sync an address book among multiple Viewers using RU Server as a central hub, you need to set up the Sync role for your RU Server. The permissions can be set on the server's side for each Viewer, so the technician that works from this Viewer can view and edit the address book contents. For more information on how to set up the Adress Book Sync role for the RU Server please refer to this guide.

1. How do I maintain the address book sync on my laptop with my domain server when I travel?
2.  Based on #1, is there a way to sync the address books from the server while not on the internal (local) network?

In order to sync the address book, you need to sign in on the Server in your Viewer - this can be done over the Internet, provided that the Server is directly accessible to your Viewers and Hosts. If this applies, then the address book is synced each time you log in to the Server in your Viewer.
In case if the Server is only accessible in your office network, you can simply leave the address book as is or even add and modify connection entries - it will be synchronized next time you sign in to the Server. Unfortunately, there's no other way to sync the address book with the server except for signing in to the Server.

3. How am I supposed to use the phone or tablet if there is no address book associated with it? Can I import address from an exported address book from the RU server?

Unfortunately, the full-fledged address book is yet to be available for the mobile Viewer app and the connection entries are only available as a drop-down list. However, we already plan to implement the address book feature in the improved version of the mobile Viewer. We cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Hope that helps.

Hello Carlos,

Thank you for your message.

I've checked with our development department on the ETA for the address book availability in the mobile Viewer and an approximate ETA for it is currently within summer/fall this year. We'll do our best to make it available as soon as we can.

Hope that helps.

Hello Carlos,

Yes, we actually plan to eventually revamp the mobile Viewer and implement more features, including some of the connection modes and, of course, a full-fledged synchronizable address book.

Please feel free to post another message if you have more questions.

Hello Brad,

Thank you for your message.

Unfortunately, the address book for mobile Viewer is not available yet. There’s no specific ETA on this that we could provide for now.

Let us know if you have other questions.