Is anyone else experiencing problems with Internet ID hosts all showing as "Offline/Unknown" in the status in the viewer? Everything was working fine earlier this morning, but about an hour ago, suddenly everything went offline for me. I am east coast US.
In this case, the issue might be caused by something on the Host side blocking or interrupting the connection. In order to look into this further, could you please provide us the Host logs for examination? You can locate them in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\. Please don't publish the logs on the forum as they might contain some personal information - instead, please send them to [email protected].
Thanks, Pauline and Conrad! For the benefit of others that may come across this post later experiencing similar, my public IP address (on the viewer side) had been blocked by the RU servers for some reason. Conrad was able to get me fixed up!
Thanks for the great product and great service! You guys are awesome!!!