Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss


Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Unknown error when saving MSI

Michael Wigle, User (Posts: 9)

Apr 06, 2018 3:05:13 pm EDT

I am running Remote Utilities Viewer on a Windows 10 Pro PC. I am using the MSI Configurator with the Online Configurator option. I am able to go through the whole process and it completes the sending portion and pops up the "Save As" dialog box. When I provide the file name and location and click "Save" it immediately creates a dialog box that says "Unknown error" and nothing is saved. I have done this process in the past without trouble but now it has failed multiple times today.

Conrad, Support (Posts: 2491)

Apr 07, 2018 8:07:44 am EDT

Hello Michael,

We are currently trying to reproduce the issue. We will keep you updated.

Conrad, Support (Posts: 2491)

Apr 07, 2018 9:15:28 am EDT

The issue has been fixed. Please, try building your package again and let us know if there are any problems.

Michael Wigle, User (Posts: 9)

Apr 09, 2018 8:23:23 am EDT

It's working now. Thanks!

Joseba Ortega, User (Posts: 1)

May 02, 2019 6:31:41 am EDT

Support level: Free or trial
It doesn't work again.
viewer version :
Thanks in advance
Attached Files

Conrad Sallian, Support (Posts: 2491)

May 02, 2019 6:56:44 am EDT

Hello Joseba,

Could you please add more information - what specific options you select on each step - so that we can try to reproduce the issue.


* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.