A person could choose to install a host on a PC and provide the IP/DNS name of your RU server (if it's externally facing) and that would make their system available to your viewer if you know their IID but I can't think of a reason someone would do that... It wouldn't necessarily give you access to their system even depending on how they configured the security on the host installation. The RU server just acts as an intermediary to connect host to viewer and/or as IID address book.
Yup, I thought I would start with the public route in case others run into the same problem. But if we need to go the private route we can do that too. The log has some pretty detailed data about my infrastructure so I definitely would prefer to keep that as private as possible. :)
I am running RU 18.104.22.168 Viewer and Host through RU Server version 2.6. It generally works well but I will occasionally (maybe once in 10 connections) go to logon to a computer that shows online only to have it go offline. I can then attempt to logon to the offline computer and it will go online and [censored] so I can control it. I managed to actually catch the event in the Viewer log today but wasn't sure what the best way to provide that to you would be. I can show you a small snippet that shows the crux of the issue here:
First, I attempt to connect to the online PC and it goes offline 10-04-2018__11:05:01__834 Connection #387865. Connection to "IT-Support.CINCYBLIND.LOCAL". Mode: <Authorization>. Connecting... 10-04-2018__11:05:01__839 InetConnection #387865. Internet connection to IT-Support.CINCYBLIND.LOCAL (ru.cincyblind.org:5655). 10-04-2018__11:05:01__970 InetConnection #387865. Method "Connect" - OK. IT-Support.CINCYBLIND.LOCAL connected to ID server: ru.cincyblind.org. 10-04-2018__11:05:02__053 InetConnection #387865. Socket error. Name: "IT-Support.CINCYBLIND.LOCAL", host: "ru.cincyblind.org:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.". 10-04-2018__11:05:02__063 Connection #387865. Connection to "IT-Support.CINCYBLIND.LOCAL" failed. Mode: <Authorization>. 10-04-2018__11:05:02__067 Context #387865 removed. Mode: <Authorization>.
Then I attempt to log on to the offline PC and it goes online and connects 10-04-2018__11:05:18__514 Connection #736329. Connection to "IT-Support.CINCYBLIND.LOCAL". Mode: <Authorization>. Connecting... 10-04-2018__11:05:18__519 InetConnection #736329. Internet connection to IT-Support.CINCYBLIND.LOCAL (ru.cincyblind.org:5655). 10-04-2018__11:05:18__650 InetConnection #736329. Method "Connect" - OK. IT-Support.CINCYBLIND.LOCAL connected to ID server: ru.cincyblind.org. 10-04-2018__11:05:19__662 InetConnection #736329 - IT-Support.CINCYBLIND.LOCAL need. Server version: 66003 10-04-2018__11:05:19__865 InetConnection #736329. IT-Support.CINCYBLIND.LOCAL - detection of the direct route - started.
I am running Remote Utilities Viewer 22.214.171.124 on a Windows 10 Pro PC. I am using the MSI Configurator with the Online Configurator option. I am able to go through the whole process and it completes the sending portion and pops up the "Save As" dialog box. When I provide the file name and location and click "Save" it immediately creates a dialog box that says "Unknown error" and nothing is saved. I have done this process in the past without trouble but now it has failed multiple times today.
The registry key was there and I did delete it. However, even after rebooting I had the same error. I was actually trying the legacy as a troubleshooting step. I had used the online configurator previously successfully (and as a side note, I just tried it now and it works with the online configurator) but when I combined the online configurator with the Standard MSI Package option my Windows 10 computers gave an error about the digital signature after installation. Rebooting the PC got rid of the error and everything was fine but I'm trying to streamline this so I can push out the MSI through GPOs in Active Directory (like I did previously). I had used the One-Click or Agent Package (I forget which) for pushing out through Active Directory previously but chose the Standard MSI for some updated settings since it mentioned specifically deploying via AD.
I guess really I could just choose the One Click and see if I still get the signature error. I just hadn't seen it before.
I have successfully created MSI files using the Configurator with the Host installed in the past. I tried today and it failed with a warning dialog that states "Remote Utilities Host was found on this computer. It must be uninstalled.
But the Host isn't installed on the computer. It's not in Add/Remove Programs, I removed the directory structure from Program Files (x86), and the service doesn't show in the list of services installed.
I only get this error when I choose the "Pre-configure Host settings" but I need the settings pre-configured. Any idea how to fix this problem?