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Relay Server not working

Lars Damgaard, User (Posts: 3)

Aug 04, 2017 2:49:19 am EDT

Hi Guys.

we have tried setting up a Relay server as a test before taking the leap over to these services. We are able to get RemoteUtilities to work when connected to the internal network. But we are not able to use the Relay Server. We have forwarded 5655 to the Relay Server (bouncing over 2 routers - both configured to forward 5655 to the next jump). We have disabled the firewall on the server. And we have checked that the port is responding. But we are not able to control any hosts, or login to the relay server.
We have also tried using alternative ports, without any luck. We seem to be stuck on how to move forward and need suggestions as to what we can try.

We would really like this to work, and we see Remote Utilities as a good Replacement to TeamViewer.

Conrad, Administrator (Posts: 1573)

Aug 04, 2017 3:22:59 am EDT

Hello Lars,

Thank you for your message.

And we have checked that the port is responding.

You performed the check as described  here and received "Success", correct?

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Lars Damgaard, User (Posts: 3)

Aug 04, 2017 3:39:37 am EDT

Hi Conrad

Yes that is correct. It is successful when performing the step described in that guide.

Conrad, Administrator (Posts: 1573)

Aug 04, 2017 3:47:37 am EDT

Hi Lars,

I guess that your Viewers and Hosts are located outside of the network where your server is. That is, Viewers and Hosts communicate with the server over the Internet?

Or is it so that either Viewers or Hosts reside in the same network as the server?

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Lars Damgaard, User (Posts: 3)

Aug 04, 2017 3:57:45 am EDT

The viewers will be a mixture of internal and external connections, as they need to connect where ever they are. The hosts and Relay server are all located internally. To begin with we will not have any external hosts, but we might in the future. In this setup, they are all located within the network.

Conrad, Administrator (Posts: 1573)

Aug 04, 2017 4:10:35 am EDT

The hosts and Relay server are all located internally.

It looks like your Hosts cannot connect to your server. In order to verify that, you can check the Host logs located in C:\Program Files\Remote Utilities - Host\Logs\.

I assume that the reason why your Hosts cannot connect is perhaps that you use the external IP address of your server in the Host's Internet-ID connection settings. Try using the internal/local server address so long as the server is accessible to your Hosts via LAN.

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