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Pop-ups with v6.5.0.5 Viewer

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BartB, User (Posts: 41)

Dec 10, 2016 7:51:24 pm EST

The new viewer version on Windows 10 keeps popping up a notification that a host in online. I have turned off the notifications in the Viewer options, but seems to have no effect, they pop up anyway.

Jason Unger, User (Posts: 15)

Dec 10, 2016 7:53:05 pm EST

Support level: Free or trial

Restart your viewer (including quitting the icon that is in the tray) after changing that setting. I've already made a bug report.

BartB, User (Posts: 41)

Dec 10, 2016 8:00:52 pm EST

Support level: Pro

Restarting the viewer does not make any difference, the pop-ups keep coming.

Conrad, Support (Posts: 3137)

Dec 11, 2016 9:17:36 am EST

Hello Bart,

Yes, it's a bug. We can reproduce it. We'll fix it in 6.5.0.8 in a couple of days - just wanted to wait a bit and see if there's anything else arises that we could also fix in that update.

Thank you.

Conrad, Support (Posts: 3137)

Dec 11, 2016 9:32:15 pm EST

Hello Bart,

The issue has been fixed. Version 6.5.0.8 is available for download.

Let me know if you need further assistance.

Thanks!

BartB, User (Posts: 41)

Dec 12, 2016 2:27:01 pm EST

Support level: Pro

Not fixed. Same issue persists. Email to support sent.

Conrad, Support (Posts: 3137)

Dec 12, 2016 3:34:55 pm EST

Hello Bart,

I responded via email. Please, try to completely re-install the Viewer with deleting its %app data% files.

Thanks.

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