Community

FR: Advanced Hint Window to right-click

BartB, User (Posts: 38)

Feb 23, 2018 2:00:17 pm EST

I know I can disable it. I don't want to lose the functionality by disabling it altogether, just wish it would be relocated so it doesn't activate by accident.

FR: Advanced Hint Window to right-click

BartB, User (Posts: 38)

Feb 22, 2018 7:06:39 pm EST

I would like to suggest an option where we can disable the Advanced Hint Window on hover and just have it be accessible on demand from the right click menu? I find that I leave the mouse hovered over the app while I do something else, and it pops up open with the Hint Window on a random agent.

Thank you,
Bart B.

FR: Last Time Online

BartB, User (Posts: 38)

Feb 22, 2018 7:00:19 pm EST

I would like to suggest adding a column to the Viewer app, that tells us the time time the system has been online.

Thank you!
Bart B.

FR: Terminal Enhancement

BartB, User (Posts: 38)

Feb 22, 2018 6:58:50 pm EST

Any updates on this feature? I am also interested in this.

MSE false positive detection: Trojan:Win32/Tilken.B!cl

BartB, User (Posts: 38)

Sep 29, 2017 2:50:06 am EDT



Host version: 6.8.01
OS version: Windows 7
MSE Def: 1.253.79.0

Could you also add instructions for Microsoft Security Essentials to your troubleshooting page:
https://www.remoteutilities.com/support/docs/antivirus-issues/

Much appreciated!

Portable Viewer flagged as Trojan: Win32/Rundas!plock

BartB, User (Posts: 38)

Feb 10, 2017 12:49:34 pm EST

Conrad wrote:

Sorry for any inconvenience. By the way, perhaps it would speed up the process if you could submit a request too. It only takes a minute. Here is a link  https://www.microsoft.com/en-us/security/portal/submission/submit.aspx  

The file which is falsely detected is rutview.exe, it's the Viewer executable file. It can be found in C:\Program Files\Remote Utilities - Viewer\. You need to zip the file before uploading - the form doesn't allow files more than 10Mb to be attached.

Thanks.

Report submitted:

Submission ID: MMPC17021010805743
Submitted date: Feb 10, 2017 17:38 PM UTC

Portable Viewer flagged as Trojan: Win32/Rundas!plock

BartB, User (Posts: 38)

Feb 10, 2017 12:24:14 pm EST

It's working for me this morning, with the current definition updates:

Portable Viewer flagged as Trojan: Win32/Rundas!plock

BartB, User (Posts: 38)

Feb 08, 2017 2:30:53 pm EST

And we're back to being blocked. Defender just updated a few minutes ago, and immediately it killed the Viewer process. So looks like whatever MS has done yesterday, they undid it today.



Portable Viewer flagged as Trojan: Win32/Rundas!plock

BartB, User (Posts: 38)

Feb 07, 2017 11:35:30 am EST

Looks like the latest updates for Defender are allowing the Viewer to run in Windows 10.
Below is the current definition info:

Portable Viewer flagged as Trojan: Win32/Rundas!plock

BartB, User (Posts: 38)

Feb 06, 2017 5:31:11 pm EST

I have the portable viewer on my work laptop (Win10 Pro) with Windows Defender. Today, all of a sudden, I couldn't launch the Viewer as it would close and disappear from my System Tray after double-clicking on it.  On a hunch, I checked Windows Defender, and sure enough there was a new detection, of the following virus: Trojan: Win32/Rundas!plock
https://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?name=Trojan%3aWin32%2fRundas!plock&threatid=2147711527&enterprise=1

So now I'm unable to launch my Viewer, as the process gets killed right away. And for some reason, I'm unable to make an exception for it in Windows Defender, which may be a Group Policy in my corporate Windows 10.

This trojan has been around most of 2016, and most people claim it's a false positive, but being unable to add an exception for the Viewer exe in Defender, I'm stuck with no remote access.

Any suggestions?
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