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Issue with Printing

Curtis Logue, User (Posts: 2)

Jun 26, 2016 10:38:41 am EDT

I have a remote computer I am trying to print from. When I first installed the viewer and tested the printer it worked. Now when I go to print, I don't get the pop up window after the first initial Print window. So, I am unable to print. Any suggestions?

Conrad, Administrator (Posts: 1152)

Jun 26, 2016 1:55:30 pm EDT

Hello Curtis,

Could you please try to run the Viewer as administrator and see if it helps?

Curtis Logue, User (Posts: 2)

Jun 28, 2016 3:03:51 pm EDT

Conrad,

Thank you for your reply. I tried this as well and no go. I also uninstalled the program, re-installed it. Further, when I run Viewer from my computer to that specific host, I am able to print. But not from the laptop I am attempting to use. And as I stated before, it DID print just once, then won't do so again. The remote utility printer is an option, but the second window that appears after you hit print, never comes up.

Conrad, Administrator (Posts: 1152)

Jun 29, 2016 6:00:54 am EDT

Hello Curtis,

It seems this issue manifests itself on that specific laptop so you need personalized help. I'm moving this topic to support tickets and we'll continue there.

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