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Standard Agent and MSI Configurator created Agent do not run

Black Frank, User (Posts: 6)

Oct 23, 2026 11:07:55 am EDT

Hi there

Standard Agent and Agent created through MSI Configurator do not run.

> Only Agent does not work. Host works smoothly.

> All are version 7.9.0.0

> Previous version presented the same problem

> Latest version without problems: 7.6.2

> Windows 11 26H2 Enterprise with latest updates

> Kaspersky on and off without interference

Conrad Sallian, Support (Posts: 3276)

Oct 24, 2026 4:28:18 am EDT

Hello,

Thank you for your message.

Are you creating Agent using the 'Online' option (signed) or the legacy option (unsigned)?

Black Frank, User (Posts: 6)

Oct 24, 2026 7:31:15 am EDT

Support level: Free or trial

Conrad Sallian wrote:

legacy option (unsigned)

Legacy option (unsigned)

Conrad Sallian, Support (Posts: 3276)

Oct 24, 2026 10:06:30 am EDT

Hello,

Unfortunately, with an unsigned installer/executable there's a good chance that either Microsoft SmartScreen and/or third party security software won't allow running it.

Black Frank, User (Posts: 6)

Oct 24, 2026 3:15:03 pm EDT

Support level: Free or trial

Conrad Sallian wrote:

Hello,

Unfortunately, with an unsigned installer/executable there's a good chance that either Microsoft SmartScreen and/or third party security software won't allow running it.

Even with all the security items below disabled, it doesn't run:

> Kaspersky
> Microsoft Defender Smartscreen and Smartscreen for Edge
> UAC

And as it had stated in the opening post, only the last two versions do not work. So I don't think it's a problem on my side. I kindly ask you to check this.

Best regards

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