I have been experiencing frequent disconnects in the middle of remote sessions.
Automatic reconnection usually takes 10-15 seconds but it can be very disruptive as the screen settings reset upon reconnection.
I am running host ver 18.104.22.168 on Windows 7 and portable viewer ver 22.214.171.124. It does not appear to be an internet data issue as I have been able to stay on a remote session for 3-4 hours consecutively using [censored] , but on Remote Utilities I am getting disconnected every 20-30 minutes.
Could you please send me both Host and Viewer log files after one of these disconnects.
Here is how you can enable event log in Viewer: Tools -> Options -> Event log -> check Use event log and Store to disk checkboxes. Then you can find log file in your %AppData%\Remote Utilities Files\EventLog\ directory.
The message board system will not let me paste in the content of the ping logs. I am pasting it in as plain text but keep on getting a message saying missing message text. The same thing happens when I try to message you directly through the support system. Is there anyway I can email you the logs directly?
This issue was solved by changing the connection to direct through the IP-adress instead of the Internet-ID. But this option is not available for machines without external IP-adress. Could you please send me your Host log file so that I could help you. You can find it in C:\Program Files\Remote Utilities - Host\Logs folder.