William1's community posts
Frequent disconnects
William1,
User (Posts: 3)
Apr 22, 2014 9:35:39 pm EDT
Support level: Free or trial
Hi Anton,
The message board system will not let me paste in the content of the ping logs. I am pasting it in as plain text but keep on getting a message saying missing message text. The same thing happens when I try to message you directly through the support system. Is there anyway I can email you the logs directly?
The message board system will not let me paste in the content of the ping logs. I am pasting it in as plain text but keep on getting a message saying missing message text. The same thing happens when I try to message you directly through the support system. Is there anyway I can email you the logs directly?
Frequent disconnects
William1,
User (Posts: 3)
Apr 21, 2014 9:45:15 am EDT
Support level: Free or trial
Hi Anton, I have replied twice with the ping logs but have not received a reply and the system keeps on auto-closing the support ticket. Can you look into this? Thanks.
Frequent disconnects
William1,
User (Posts: 3)
Apr 02, 2014 8:44:50 pm EDT
Support level: Free or trial
Hi,
I have been experiencing frequent disconnects in the middle of remote sessions.
Automatic reconnection usually takes 10-15 seconds but it can be very disruptive as the screen settings reset upon reconnection.
I am running host ver 5.6.0.6 on Windows 7 and portable viewer ver 5.6.0.6. It does not appear to be an internet data issue as I have been able to stay on a remote session for 3-4 hours consecutively using [censored] , but on Remote Utilities I am getting disconnected every 20-30 minutes.
Thanks.
I have been experiencing frequent disconnects in the middle of remote sessions.
Automatic reconnection usually takes 10-15 seconds but it can be very disruptive as the screen settings reset upon reconnection.
I am running host ver 5.6.0.6 on Windows 7 and portable viewer ver 5.6.0.6. It does not appear to be an internet data issue as I have been able to stay on a remote session for 3-4 hours consecutively using [censored] , but on Remote Utilities I am getting disconnected every 20-30 minutes.
Thanks.