Forums

Frequent disconnects

William1, User (Posts: 3)

Apr 22, 2014 9:35:39 pm EDT

Hi Anton,

The message board system will not let me paste in the content of the ping logs.  I am pasting it in as plain text but keep on getting a message saying missing message text.  The same thing happens when I try to message you directly through the support system.  Is there anyway I can email you the logs directly?

Frequent disconnects

William1, User (Posts: 3)

Apr 21, 2014 9:45:15 am EDT

Hi Anton, I have replied twice with the ping logs but have not received a reply and the system keeps on auto-closing the support ticket.  Can you look into this?  Thanks.

Frequent disconnects

William1, User (Posts: 3)

Apr 02, 2014 8:44:50 pm EDT

Hi,

I have been experiencing frequent disconnects in the middle of remote sessions.  

Automatic reconnection usually takes 10-15 seconds but it can be very disruptive as the screen settings reset upon reconnection.

I am running host ver 5.6.0.6 on Windows 7 and portable viewer ver 5.6.0.6.  It does not appear to be an internet data issue as I have been able to stay on a remote session for 3-4 hours consecutively using Team Viewer, but on Remote Utilities I am getting disconnected every 20-30 minutes.

Thanks.